hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions
Loading...

HP Printers - Using HP Print and Scan Doctor (Windows)

This document is for HP printers and computers with Windows.
HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.
Download and run HP Print and Scan Doctor
Install HP Print and Scan Doctor on the computer connected to your printer.
  1. Make sure your printer is turned on and connected to the computer.
  2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.
  3. On the Welcome screen, click Start to view a list of available printers.
  4. Select your printer in the list, and then click Next.
    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
    Example of a list of available printers
  5. Click either Fix Printing or Fix Scanning.
    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
    Example of a list of available printers
  6. Review the list of test results, and then resolve any issues found.
    • If you see a checkmark, the printer passed the test.
    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.
    • If you see an exclamation point, the test failed and required user action, but the step was skipped.
    • If you see an X, follow the on-screen instructions to resolve the issue.
    Example of the results screen with a problem detected
Frequently asked questions (FAQs)
Read frequently asked questions on using HP Print and Scan Doctor.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Australia

hp-detect-load-my-device-portlet

Actions
Loading...