This document is for HP Photosmart 7520 and 7525 e-All-in-One printers.
note:Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
Americas and Asia Pacific (excluding China, India, and Japan)
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Western Europe
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Africa, CIS, Japan, and Middle East
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China and India
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Ink cartridge
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HP 564
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HP 364
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HP 178
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HP 862
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note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system.
caution:Do not lift the latch to the side of the carriage to remove the ink cartridge. Doing so might result in incorrectly seated ink cartridges.
caution:Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the cartridge.
caution:Do not lift the carriage latch handle to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down to install the ink cartridges correctly. Make sure the colored icon on the ink cartridge matches the colored icon on the slot.
caution:Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break off.
Examples of defects on a Print Quality Diagnostic report
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Defect
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Example
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Irregular streaks
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Faded color bars
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Missing color
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Color bars with regular white streaks
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Jagged alignment patterns
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note:To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
note:There are three cleaning levels. Complete all three if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
caution:Manually cleaning the printhead should only be performed if the printhead is no longer under warranty.
caution:Do not use alcohol or other solvents. This might damage the printhead, causing the printhead layers to separate, requiring replacement of the printhead.
note:Do not leave the ink cartridge outside the printer for longer than 30 minutes. The printhead and ink cartridges can be damaged by being exposed to air outside of the printer.
caution:Do not force water into the printhead, this can cause printhead delamination.
caution:Do not use a hair dryer to dry off the printhead. This could cause the nozzles to dry out and clog.
caution:Do not use compressed air to blow out the printhead. This can cause delamination of the printhead.
note:Make sure the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.
note:If you encounter the 'Printhead Problem' error message, turn the printer off and on.
note:There are three cleaning levels. Complete all three if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
caution:Wait until you have a new printhead assembly available before removing the ink cartridges. HP recommends that you do not leave the ink cartridges outside the printer longer than 30 minutes. This could damage both the printer and the ink cartridges.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.