While printing, the printer paper is torn, ripped, wrinkled, or damaged.
note:The star wheel assembly is located inside the printer on the output side of the carriage. The star wheel assembly is a set of small, star-shaped wheels on top and rubber rollers on the bottom. The assembly grips the printed side of the paper, and moves the paper to the output tray after printing.
note:Supported paper weights and types vary by product. Check the Specifications sheet for your product for more information.
note:For printers which do not have a Setup button, check the product documentation to find out how to print a self test page.