HP Single-Function and Multi-Function Printers - Two-Sided Print Option Is Not Available Even Though an Automatic Two-Sided Printing Accessory (Duplexer) Is Installed

Issue

After you attach the two-sided printing accessory (duplexer) to your product, you do not have the option to print on both sides of the paper when you try to print. The two-sided printing option is not available in the print dialog box.

note:
The HP Automatic Two-sided Printing Accessory (Duplexer) ships with some printer models and is available as an optional accessory for others.

Solution

First, choose your operating system. Next, follow the steps to make sure that your printer driver recognizes the duplexer.

Windows XP

Follow these steps to make sure that your printer driver recognizes the duplexer.

Step one: Add the Duplex Unit to your printer settings

Click Start, click Control Panel, and then click Printers and Faxes.
Right-click the printer icon () for your HP product.
Click Properties, and then click the Device Settings tab.
Click the plus sign (+) next to Installable Options to expand the list.
Click Duplex Unit (for two-sided printing), and then select Installed from the drop-down list.
Click Apply, and then click OK.

Step two: Set the Two-sided printing preference

Click Start, click Control Panel, and then click Printers and Faxes.
Right-click the printer icon () for your HP product.
Click Printing Preferences, and then click the Features tab.
In the Paper Saving Options area, select Automatic from the Two-sided printing drop-down list.
Adjust other print settings as needed.
Click OK to save the settings.

Windows Vista

Follow these steps to make sure that your printer driver recognizes the duplexer.

Step one: Add the Duplex Unit to your printer settings

On the Windows taskbar, click the Windows icon (), and then click Printers.
Right-click the printer icon () for your HP product.
Click Properties, and then click the Device Settings tab.
Click the plus sign (+) next to Installable Options to expand the list.
Click Duplex Unit (for two-sided printing), and then select Installed from the drop-down list.
Click Apply, and then click OK.

Step two: Set the Two-sided printing preference

On the Windows taskbar, click the Windows icon (), and then click Printers.
Right-click the printer icon () for your HP product.
Click Printing Preferences, and then click the Features tab.
In the Paper Saving Options area, select Automatic from the Two-sided printing drop-down list.
Adjust other print settings as needed.
Click OK to save your settings.

Windows 7

Follow these steps to make sure that your printer driver recognizes the duplexer.

Step one: Add the Duplex Unit to your printer settings

On the Windows taskbar, Click the Windows icon (), and then click Devices and printers.
Right-click the printer icon () for your product, click Printer Properties, and then click the product. The Printer Properties window opens.
Click the Device Settings tab.
If necessary, click the plus sign (+) next to Installable Options to expand the list.
Click Duplex Unit, and then click Installed.
Click Apply, and then click OK.

Step two: Set the Two-sided printing preference

On the Windows taskbar, click the Windows icon (), and then click Devices and printers.
Right-click the printer icon () for your product, click Printing Preferences, and then click the product. The Printing Preferences window opens.
Click the Features tab.
In the Paper Saving Options area, select Automatic from the Two-sided printing drop-down list.
Adjust other print settings as needed.
Click OK to save your settings.

HP Single-Function and Multi-Function Printers - Two-Sided Print Option Is Not Available Even Though an Automatic Two-Sided Printing Accessory (Duplexer) Is Installed

Issue

Solution

Windows XP

Step one: Add the Duplex Unit to your printer settings

Step two: Set the Two-sided printing preference

Windows Vista

Step one: Add the Duplex Unit to your printer settings

Step two: Set the Two-sided printing preference

Windows 7

Step one: Add the Duplex Unit to your printer settings

Step two: Set the Two-sided printing preference

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