HP OfficeJet 6812/15/20, Pro 6830/35 Printers - 'Carriage Jam' Error

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Load plain white paper into the tray.

On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

Swipe the display to scroll to Reports, and then touch Reports.

Touch Printer Status Report. The printer prints the report.

Carefully remove any loose paper from the output tray.

Check the rollers in the output tray for jammed paper.

Use a flashlight to see the rollers in the printer.

Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.

Remove any bits of paper or torn pieces of paper from the output tray rollers.

Raise the output tray.

Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.

  caution:

Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.

Grasp the handle on the underside of the input tray, and then pull out the tray.

Press the latches on the left and right sides of the input tray, and then pull the tray toward you to remove it.

Check the gap where the input tray was. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it.

  caution:

Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.

Insert the input tray into the gap, push the tray toward the printer until it locks into place, and then lower the output tray.

Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door.

The carriage might move to the cartridge access area.

Wait until the carriage is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer

  warning:

To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.

Disconnect the USB or Ethernet cable from the rear of the printer, if either are connected to the printer.

Locate the paper path cover, grasp the handle, and then lift up to remove it.

Gently remove any jammed paper and bits of torn paper from the paper path. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Replace the paper path cover. Gently press the cover down until the cover clicks into place.

Check for and remove any jammed paper or objects that might be restricting the carriage. Reach into the cartridge access area, and then manually move the carriage.

Move the carriage to the left side of the cartridge access area.

Remove any jammed paper or objects from the right side of the cartridge access area. Pull the paper or objects toward you through the front of the printer.

If any paper tears, look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

Check for and remove any jammed paper or objects that might be restricting the carriage. Move the carriage to the right.

Remove any jammed paper or objects from the left side of the cartridge access area. Pull the paper or objects toward you through the front of the printer.

Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

Close the cartridge access door.

Lift the ADF cover.

Lift the green tab located on the left edge of the ADF to raise the ADF mechanism.

Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull the paper with both hands.

If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. If any torn pieces of paper remain inside the printer, more paper jams might occur.

Lower the ADF mechanism until it locks into place.

Close the ADF cover tightly on both sides.

Lift the scanner lid.

Gently pull out any jammed paper from the rollers on the bottom of the scanner lid. To avoid tearing any whole sheets of paper, pull the paper with both hands.

1. ADF rollers on the scanner lid

If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.

Close the scanner lid.

Gently turn the printer onto its right side.

Remove any items that were under the printer so that the surface is clean, flat, and level.

Turn the printer over to its normal position.

Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable if you had either connected.

Press the Power button to turn on the printer.

Touch OK to clear any messages on the printer control panel.

Load plain, U.S. letter or A4 paper into the input tray.

Press the Power button to turn on the printer, if it is not already on.

Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.

Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.

Turn the cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

Slide the cartridge into its slot, and then gently press the cartridge down until it clicks into place.

Repeat these steps to remove and reinsert the other cartridges.

Close the cartridge access door. The printer automatically aligns the cartridges.

Disconnect the power cord from the rear of the printer.

Unplug the power cord from any power strips or surge suppressors.

Plug the power cord directly into an electrical outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

note:

HP recommends plugging the printer directly into a wall outlet.