When using the automatic document feeder (ADF) to copy, scan, or fax, the error message 'Original Jam: Clear jam, and then press OK' displays on the product control panel.
Experiencing frequent or recurring paper jams?
If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.
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caution:Do not remove jammed paper at this stage.
caution:If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
caution:If the paper tears while removing it from the mechanism, check the mechanism for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
caution:Do not force the paper to move too far forward in the tray.