A 'Paper Jam' Error Displays on the HP Officejet 6300 All-in-One Printer Series

Step one: Remove any loose paper

Remove any loose paper from the input tray.

caution:
Do not remove jammed paper at this stage.

Step two: Clear the jam from the All-in-One

Follow these steps to clear the paper jam from the automatic document feeder (ADF), and then clear the jam from the back of the product.

caution:
Clearing a paper jam from the front of the product can damage theprint mechanism. Gain access to and clear paper jams through the rear door whenever possible.

Clear the jam from the automatic document feeder (ADF)

Lift the cover of the automatic document feeder (ADF).

Figure : Lift the ADF cover
Gently pull the paper out of the rollers.

caution:
If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
If there is no paper in the rollers, lift the ADF mechanism.

Figure : Lift ADF mechanism
Check for jammed paper in the ADF mechanism.

Figure : Check for jammed paper inside ADF
Gently lower the ADF mechanism.
Close the cover ofthe ADF.

Clear the jam from the back of the All-in-One

Remove the rear door. Press in the tab on the left side of the door to release it, and then pull the door away from the product to remove it.

caution:
Clearing a paper jam from the front of the product can damage theprint mechanism. Gain access to and clear paper jams through the rear door whenever possible.

Figure : Remove the rear door
Gently pull the paper out of the rollers.

caution:
If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press OK to continue the current job.

note:
The print job might cancel instead of print. If this happens, reprint the document.

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step three: Clean the rollers

Follow these steps to clean the rollers to remove debris or paper.

Press the Power button () to turn off the product.
Disconnect the power cord from the back of the product.
Remove the rear door. Press in the tab on the left side of the rear door, and then pull it away from the product.

Figure : Remove the rear door
Lightly moisten a clean, lint-free cloth with distilled or bottled water and then gently wipe the paper rollers.

Rotate the rollers with your fingers while cleaning, to clean all the way around the rollers.

Figure : Clean the paper rollers
Allow the rollers to dry completely.
Replace the rear door. Gently push the door toward the product until it snaps into place.
Reconnect the power cord to the back of the product.
Press the Power button () to turn on the product.

Step four: Reload paper and test the All-in-One

Gather a stack of paper to load into the product and then loosen the stack and fan the pages to make sure that no pages stick together.
Reload the paper in the input tray.
Open the document that stopped printing when the jam occurred. Open the document in the same software program that you used before the jam.
Click File, click Print, and then click Properties.
In the printer Preferences window, click the Paper/Quality tab.
Make sure that the type of paper specified in the Type is text box matches the type of paper in the product.

note:
A paper jam might occur if photo paper is specified in the printer Preferences window, but plain paper is loaded in the product.
Try printing the job again.

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step five: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

A 'Paper Jam' Error Displays on the HP Officejet 6300 All-in-One Printer Series

Issue

Solution

Video of clearing a paper jam