When you try to print, paper jams inside the HP printer, and the printer stops printing. The Attention light () might blink or flash, or a Paper Jam error message might display on the control panel.
Experiencing frequent or recurring paper jams?
If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.
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note:This video shows the HP Officejet 4500 All-in-One Printer series (G510), but the steps are the same for your printer.
caution:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism.
Remove any loose paper from the paper tray.
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Do not pull jammed paper from under the front cover
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caution:Always access and clear paper jams from the back of the printer. Pulling paper from the font of the printer can damage the print mechanism.
caution:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams might occur.
caution:If the paper tears when you are remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams might occur.
caution:Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the printer. Carefully remove all traces of paper that you can find.
caution:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
note:You might need to use a flashlight to illuminate some areas.
note:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
caution:Do not force the paper to move too far forward in the tray.