HP PCs - Connecting to a mobile network using an eSIM (Windows 11, 10)

To use an eSIM, verify that your PC came with one.

1. In Windows, search for and open Settings.

2. Select the network menu:

   • In Windows 11, select Network & internet.

   • In Windows 10, select Network & Internet.

3. Select Cellular.

4. Determine whether the eSIM feature is available, depending on your operating system.

   Note:

   Your carrier might also provide an activation code or a confirmation code.

   • In Windows 11, on the Cellular window, look for Use this SIM for cellular data near the top, and then select the drop-down box to see if eSIM, SIM2, or a similar option is available.

   • In Windows 10, on the Cellular window, look for Manage eSIM profiles. If that link is displayed, your PC has an eSIM.

     

Unless your organization already provided an eSIM profile on your PC, you must add a profile to connect to the internet using mobile data.

1. Open the eSIM profile settings.

   • In Windows 11, search for and open Settings. Select Network & internet, select Cellular, and then select eSIM profiles.

   • In Windows 10, search for and open Settings. Select Network & Internet, Select Cellular, and then select Manage eSIM profiles.

2. Select the option to add a profile for your operating system.

   • In Windows 11, select Add profile.

   • In Windows 10, select Add a new profile.

     

3. To search for available profiles or use an activation code from your mobile operator, do one of the following:

   • To search for an available profile, use this procedure.

     1. Select Search for available profiles, and then select Next.

     2. When you find the correct profile, select Download.

     3. If asked, enter the confirmation code from your mobile provider in the corresponding box, and then select Download.

     4. After the profile is downloaded and installed, select Continue to find any other profiles that you plan to use, and then repeat the previous steps.

     5. Select Close after you have downloaded all profiles.

   • To use an activation code from your mobile provider, use the following procedure.

     1. Select Let me enter an activation code I have from my mobile operator, and then select Next.

     2. If you have a QR code to scan for the activation code, choose which camera to use on your PC, and then scan the QR code.

     3. After the activation code is displayed in the corresponding Activation code box, select Next.

     4. For the dialog box that asks Do you want to download this profile?, enter the confirmation code from your mobile operator into the corresponding box, and then select Download.

     5. Select Close.

4. To name the profile, select the profile, select Edit name, type a name, and then select Save.

To use your cellular data, you must connect it to an eSIM profile.

1. Open the eSIM profile settings.

   • In Windows 11, search for and open Settings. Select Network & internet, select Cellular, and then select eSIM profiles.

   • In Windows 10, search for and open Settings. Select Network & Internet, select Cellular, and then select Manage eSIM profiles.

2. Select a profile, and then select Use.

3. When asked This will use cellular data from your data plan and may incur charges. Do you want to continue?, select Yes.

If you want to use a different mobile provider and data plan and you downloaded more than one eSIM profile, you can switch between profiles.

1. Open the eSIM profile settings.

   • In Windows 11, search for and open Settings. Select Network & internet, select Cellular, and then select eSIM profiles.

   • In Windows 10, search for and open Settings. Select Network & Internet, select Cellular, and then select Manage eSIM profiles.

2. Select the current eSIM profile, and then select Stop using.

3. When the You'll be disconnected from this cellular network. Continue? prompt is displayed, select Yes.

4. Select the profile for your mobile provider and data plan, and then select Use.

If you no longer need a profile, you can delete it from your computer.

1. Open the eSIM profile settings.

   • In Windows 11, search for and open Settings. Select Network & internet, select Cellular, and then select eSIM profiles.

   • In Windows 10, search for and open Settings. Select Network & Internet, select Cellular, and then select Manage eSIM profiles.

2. Select the profile to delete, and then select Delete.

3. When warned that the profile will be permanently deleted, select Yes.