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HP Printers - Printing with the Samsung Print Service Plugin

The Samsung Print Service Plugin enables printing from your Android device to your HP printer over a Wi-Fi network, or using the Wi-Fi Direct connection for Wi-Fi Direct supported printers.

Check the requirements

Before you install the Samsung Print Service Plugin, make sure your printer and Android device meet the following requirements:

The printer is set up and working properly.
The printer is connected to the same wireless network as your Android device, or Wi-Fi Direct is enabled on your printer and your Android device.
The Android device has Android 4.0 or later installed.

Install and turn on the Samsung Print Service Plugin

Install or update the Samsung Print Service Plugin from the Google Play Store on your Android device, and then turn on the plugin.

Note:

Menus, icons, and the location of the print settings might vary depending on Android version and device manufacturer.

Install (or update) the Samsung Print Service Plugin.
After the installation or update completes, choose one of the following methods to turn on the Samsung Print Service Plugin.
- For an install: Swipe down from the top of your Android device to display the notification dashboard, find Samsung Print Service Plugin, and then tap the Tap to enable notification.
- For an update: Follow these steps.
  1. Tap Settings, tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.
  2. Tap Samsung Print Service Plugin, and then On.
Turn off any other print service plugin, if necessary.

Your Android device is now ready to print using the Samsung Print Service Plugin.

Print with Samsung Print Service Plugin

Print photos, documents, emails, or webpages from your Android device.

Note:

Menus, icons, and the location of the print settings might vary depending on Android version and device manufacturer.

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to view the printer list.

Select your printer.

To print over a network: Select HP [your printer model name] from the list of available printers.
To print over Wi-Fi Direct: Select DIRECT-xx-HP [your printer model name] from the list of available printers.

Callout	Description
1.	Network connection
2.	Wi-Fi Direct connection

Tap the down arrow to change any print settings, and then tap the Print icon .

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Does my HP printer support the Samsung Print Service Plugin?

Most HP printers released after 2004 support the Samsung Print Service Plugin.

For a complete list of printers that support the Samsung Print Service Plugin, go to Mobile printing solutions for HP printers.

What if I cannot print to my printer?

A print job sent from your Android device to your printer does not print. There are several possible causes for this issue, such as a bad connection, or an app that does not support printing.

Check the Android device, printer, and network status

Make sure your Android device, printer, and network are working correctly and ready for printing.

Confirm your Android device is connected to the network: On your Android device, open the Wi-Fi settings and make sure your device is connected to the network you want to connect the printer to.
Confirm that the printer is on and connected to the network: The printer might be in sleep mode, power saving mode, or turned off. Touch or press a button on the printer control panel to wake the printer. To confirm your printer connection, select your connection type.
- Wireless network connection: On the printer, make sure the light next to the Wireless icon is either on and steady, or blinking. If the wireless light is not on or blinking, press the Wireless button , or open the Wireless network or Settings menu to make sure the wireless signal is turned on.
- Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
Make sure the app you are trying to print from supports the option to print: Look for a Print icon to confirm the app supports printing.
Move the printer and router closer together: Move the printer and your Android device closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Clear the Android OS Print Spooler cache

Resetting and clearing the Android OS Print Spooler cache might resolve the issue.

On your Android device, tap Settings, and then select Apps or Applications.
Select Show System Apps.
Scroll down the list, and then select Print Spooler.

Depending on your Android device, tap Storage, and then Print Spooler.
Select Clear Data.
Try to print again.
- If you can print, you can stop troubleshooting.
- If you cannot print, turn off and then turn on your Android device. Restarting your Android device might clear the error.

What if I cannot select my printer?

When you try to select your printer, the printer name is grayed out or not listed. Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue.

On your Android device, tap Settings, and then select Apps or Applications.
Select Show System Apps.
Scroll down the list, and then select Print Spooler.

Depending on your Android device, tap Storage, and then Print Spooler.
Select Clear Data.
Try to print again.
- If you can print, you can stop troubleshooting.
- If you cannot print, turn off and then turn on your Android device. Restarting your Android device might clear the error.

Can I print if my app does not have a print option?

When an app does not support printing, you can send individual photos or PDF files to the Samsung Print Service Plugin using the Android Share feature in apps that include the feature.

Note:

Menus, icons, and the location of the print settings might vary depending on Android version and device manufacturer.

Open the item you want to print, and then tap the Share icon , Share menu, or Export and Send option.

A list of supported apps displays.
Tap Samsung Print Service Plugin.

The shared item prints.

Note:
When you use the Share option with the Samsung Print Service Plugin, you can send only one photo or PDF file at a time.

Can I add a printer manually to the Samsung Print Service Plugin?

When the plugin does not detect a printer you know is connected to the network or supports Wi-Fi Direct, you can add the printer manually using the printer IP address.

Find the printer IP address.

For more information, go to Find the IP address for an HP printer.
Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to view the printer list.
Tap All Printers.
On the All Printers screen, tap the plus sign, and then Samsung Print Service Plugin.
Tap Add Printer.
Type the printer name and IP address in the appropriate fields, and then tap OK.

How do I edit or remove a printer I added manually?

Change the printer name, update the printer IP address, or remove the printer from the Samsung Print Service Plugin.

On your Android device, tap Settings.
Tap More, More networks, More settings, or NFC and sharing, and then Print or Printing.
Type the printer name and IP address in the appropriate fields, and then tap OK.
Tap Samsung Print Service Plugin, and then More.
Tap Add Printer.
Find the printer you want to edit or remove, and then press and hold the printer name.

A menu displays.
Tap Modify Printer to edit the printer name or update the printer IP address, or tap Forget Printer to remove the printer.

What print settings are available?

The following print settings are available when you print with the Samsung Print Service Plugin:

Default print settings options for all print jobs:

Copies: Select the number of copies to print.
Color mode: Choose to print in Color or Black & White/Mono.
Orientation: Select Portrait or Landscape format.
Paper size: Choose Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.
Pages range: Select the pages to be printed in a multi-page document.

More Options:

Media Type: Select plain or photo paper.
Borderless Printing: Select this option to print borderless photos, depending on your printer model.

Can I change the paper size for my print job from the Samsung Print Service Plugin?

Yes. Make sure you select the same paper size that is loaded in the printer.

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.
Tap the down arrow to select a printer.
Tap the down arrow to open the print settings menu.
Under Paper Size, tap the down arrow to view the options.

What file formats can I print?

The Samsung Print Service Plugin supports the following file formats:

Print menu supported file formats:

HTML
JPEG
Microsoft Office files
PDF
PNG
TXT

Share menu supported file formats:

Sharing multiple PDF files or combining PDF and photo files is not supported.

JPEG
PDF
PNG

How do I monitor or cancel current print jobs?

Open the notification area to view a list of current print jobs or to cancel a print job.

Monitor print jobs: On your Android device, swipe down from the top to view your current print jobs.
Cancel a print job: On your Android device, swipe down from the top to view your current print jobs. Select the print job you want to cancel, and then tap Cancel.

What additional print settings does the Samsung Print Service Plugin support?

The Samsung Print Service Plugin supports the following additional settings:

On your Android device, tap Settings.
Tap More, More networks, More settings, or NFC and sharing, and then Print or Printing.
Tap Samsung Print Service Plugin, and then More.
Tap Printing Settings.

What if my printer is listed multiple times or I want to turn off a print service?

If you have two or more print services installed and turned on, you might see your printer listed twice in your printer list, once for each print service that supports it. Each printer is listed twice if it is on the network and Wi-Fi Direct is on. To reduce duplication in the printer list, turn off one or more print services or turn off discovery of Wi-Fi Direct printers on your Android device.

Turn off print services on your Android device

To reduce duplication of printers in the printer list, turn off one or more print services.

On your Android device, tap Settings.
Tap More, More networks, More settings, or NFC and sharing, and then Print or Printing.
Select the print service you want to turn off, and then tap Off.

Turn off discovery of Wi-Fi Direct printers on your Android device

To reduce duplication of printers in the printer list, turn off discovery of Wi-Fi Direct printers.

On your Android device, tap Settings.
Tap More, More networks, More settings, or NFC and sharing, and then Print or Printing.
Tap Printing Settings.
Turn off Search for Wi-Fi Direct printers.

Can I use a USB cable to print from my Android device?

Yes, depending on whether the USB cable is connected to your Android device or your computer.

If your printer is connected to your computer with a USB cable only, printing from your Android device does not work. The printer must be connected to a wired or wireless network or be connected directly to the Android device using a USB OTG (USB On-the-Go) cable.
If your printer is connected to your Android device with a USB OTG (USB On-the-Go) cable, you can print from your Android device. Printing from an Android device with a USB OTG connection requires an Android device that supports USB OTG and a USB OTG cable.

Go to HP Printers - Printing With a USB OTG Cable (Android) for more information.

What other mobile printing solutions can I use with my Android device?

Try other mobile printing solutions for your Android device.

For more information about other mobile printing solutions for your Android device, go to Mobile printing solutions for HP printers.

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