HP Printer Assistant - Frequently asked questions (FAQs)

Connect the printer again to regain access to Printer Assistant tools.

1. Click Connect a new printer.

2. When prompted, select the connection type, and then follow the on-screen instructions to set up the printer.

   If a red X displays and the connection fails, click Retry, and then continue to the next step.

3. Press the power button on the printer to turn it off.

4. Close all running programs on your computer, and then restart your computer.

5. Turn on the printer.

6. Open HP Printer Assistant.

   • If you can open Printer Assistant, the issue is resolved.

   • If you cannot open Printer Assistant or the red X displays and the connection still fails, continue to the next step.

Uninstall the HP print driver and software before reinstalling the latest driver.

1. Disconnect the USB cable from the printer, if necessary.

2. In Windows, search for and open Control Panel.

3. Click Programs and Feature.

4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.

5. Follow the on-screen instructions to complete the software removal.

6. Restart the computer.

After uninstalling the software, download and install the latest version of the full feature software.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Software and Driver Downloads.

4. If a Welcome to Software & Drivers, let’s identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Choose a different OS, select your version, and then click Change.

6. Under the Installation Software and Full/Basic Driver heading, select the Full Feature Driver install or HP Easy Start, and then click Download.

7. Open the downloaded file and follow the prompts to install the software. When installing through HP Easy Start, select Full Software and Drivers as your solution.

8. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

Restart the computer and the printer after reinstalling the driver to finish setting up the software in Windows.

1. Turn off the printer.

2. Close all running programs on your computer, and then restart your computer.

3. Turn on the printer.

4. Open HP Printer Assistant.

   • If you can open Printer Assistant, the issue is resolved.

   • If you cannot open Printer Assistant, and the Connect a printer tool displays, connect the printer again, and then restart the printer and computer to complete the installation.

Delete the printers from Windows before setting up your printer again.

1. Close HP Printer Assistant.

2. Search Windows for devices, and then click Devices and Printers in the list of results.

3. Right-click one of the icons for your printer, and then click Remove Device. Repeat this step for any other icons for your printer.

Reconnect the printer with the HP software.

1. Open HP Printer Assistant again.

   The Printer Setup & Software window displays.

   

2. Click Connect a new printer, and then follow the on-screen instructions to complete the printer setup.

Confirm your printer is set as the default printer in Devices and Printers.

1. Return to the Devices and Printers window, and then make sure your printer is set as the default printer.

2. If your printer icon does not include a green check mark, right-click the icon and set it as default.

   

Restart the computer and the printer after reinstalling the driver to finish setting up the software in Windows.

1. Turn off the printer.

2. Close all running programs on your computer, and then restart your computer.

3. Turn on the printer.

4. Open HP Printer Assistant.

   Note:

   If necessary, repeat these steps if additional printer names display in Printer Assistant again.

Connect the printer again to regain access to Printer Assistant tools.

Uninstall the HP print driver and software before reinstalling the latest driver.

1. Disconnect the USB cable from the printer, if necessary.

2. In Windows, search for and open Control Panel.

3. Click Programs and Feature.

4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.

5. Follow the on-screen instructions to complete the software removal.

6. Restart the computer.

After uninstalling the software, download and install the latest version of the full feature software.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Software and Driver Downloads.

4. If a Welcome to Software & Drivers, let’s identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Choose a different OS, select your version, and then click Change.

6. Under the Installation Software and Full/Basic Driver heading, select the Full Feature Driver install or HP Easy Start, and then click Download.

7. Open the downloaded file and follow the prompts to install the software. When installing through HP Easy Start, select Full Software and Drivers as your solution.

8. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.