HP printers - Reset the printing system (macOS)

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

Note:

A printing system reset removes all HP and non-HP printers and scanners, and clears all print jobs and saved print settings. All printers and scanners must be set up again after completing the reset.

How to reset the printing system in macOS

If you are experiencing ‘Printer Offline’ or ‘Printer Not Responding’ error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We’ll show you how to fix the problem by removing your printer from your Mac and adding it again.

1. Click the Spotlight icon , and then search for and open Printers & Scanners.

2. Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

   

3. Restart the printer.

4. Click Add Printer, Scanner, or Fax or the Add button , select your printer in the list, and then click Add.