HP released a security update on Friday, July 23, 2021 for OMEN Oasis. The update might introduce a version compatibility conflict and cause the app to not function when older app versions are mixed with newer app versions in the same Oasis Gaming Watch Party.
The issue affects everyone in an Oasis party when someone in the party has the old version and someone else has the new version. It is a compatibility issue between two different security versions. Therefore, the person calling support might have the latest (good) version, but someone else in the party might still be using an older version.
Because of this version compatibility conflict, the following issues might occur when joining a party in Oasis:
Party members cannot see each other from the webcam.
Party members cannot conduct audio chat through the mic and might hear a strange noise.
Party members see a blank screen instead of the shared screen.
See the following list of Oasis Gaming versions that are affected.
These are the old versions that cause a conflict when used in a party with people using the new versions:
1.3.123
1.3.129
1.3.137
Versions prior to 1.3.123
These are the new versions that introduce the compatibility issue when used in a party with older versions:
1.4.188
1.5.3
Versions later than 1.5.3
Verify which version you have by clicking the i icon in the left navigation bar of the app:
Or, if the app is not open, open the Start menu, right-click Oasis, and then click App settings. If necessary, click More to see App settings. The version is displayed.
To update the app, you can go directly to the Oasis page in the Microsoft Store and complete the following instructions. Or, you can uninstall Oasis, and then reinstall it from either the Oasis tab or Oasis tile in OMEN Gaming Hub.
Anyone in the Oasis party using a version prior to 1.3.137 must update Oasis.
Everyone in the Oasis party must have version 1.4.188 or later.