HP PCs - Troubleshooting a Bluetooth connection in Windows 10

If you cannot pair your computer with a Bluetooth device, you can use Device Manager to confirm whether your computer supports Bluetooth devices.

1. In Windows, search for and open Device Manager.

2. In Device Manager, look for Bluetooth or Bluetooth Radios in the list.

   

   • If Bluetooth does not display, your computer does not support it.

   • If Bluetooth displays, continue to the next step.

If you cannot pair your computer with a Bluetooth device, you need to confirm that the Bluetooth device signal is enabled. When the Bluetooth device is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.

1. Open Device Manager, and then click the arrow next to Bluetooth or Bluetooth Radios.

   

   • If your device displays in the list, the Bluetooth signal is on. Continue to the next step.

   • If your device does not display in the list, right-click the Bluetooth card, select Enable device, and then try to pair.

   

If you cannot pair your computer with a Bluetooth device, you need to remove any wireless interference between the Bluetooth device and your computer. The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.

1. Be sure that the device is on and discoverable.

2. Check for and turn off Bluetooth on any other devices that are not being used.

3. Move the computer and device closer together, usually within 10 m (33 ft).

4. Be sure that there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.

   

5. Try to pair the device.

If you cannot pair your computer with a Bluetooth device, you need to restart the Bluetooth device and computer. Restarting the device and computer might resolve any connectivity error states.

1. Close all running programs on your computer, and then shut down the computer.

2. Turn off the Bluetooth device.

3. Turn on the computer and Bluetooth device, and then try to pair.

If you cannot pair your computer with a wireless device, you need to be sure that your wireless communication settings allow for a Wi-Fi or Bluetooth connection.

1. In Windows, search for and open Airplane mode.

2. Make sure that Airplane mode is turned off, and Wi-Fi and Bluetooth are turned on.

   

3. Try to pair.

If you cannot pair your computer with a Bluetooth device, you need to check for an updated Bluetooth device driver. When the Bluetooth driver for your device is out of date, you might experience connectivity issues.

1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. Right-click your Bluetooth device, and then select Update driver.

3. On the Update Drivers screen, click Search automatically for updated driver software.

   • If an update is not available, continue to the next step.

   • If an update is available, update the driver, and then try to pair.

If you cannot pair your computer with a Bluetooth device, you need to uninstall the Bluetooth device, restart the computer, and then try to pair the device.

1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

   

2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

3. On the confirmation screen, click Uninstall. The device is removed from the list.

4. Restart the computer to reset any wireless connections.

5. Try to pair.