Download and install updates to the computer Basic Input Output System (BIOS). This process is also known as 'flashing the
BIOS'. Updating the BIOS is recommended as standard maintenance of the computer. It can also help to improve computer performance,
provide support for hardware components or Windows upgrades, or install specific BIOS updates.
CAUTION:
Only install BIOS updates from HP. Installing the BIOS incorrectly can prevent the computer from starting or being recovered.
If your computer is managed by an IT service, contact them for the correct update process.
For business computers such as ProBook, EliteBook, and ZBook models, your company IT department or local IT service might
manage BIOS settings. Confirm that the updated BIOS version is compatible with your company's deployment environment.
Updating the BIOS manually from a USB flash drive (outside of Windows)
If Windows does not open, use a second working computer with Internet access to download the BIOS update. Copy the update
file to a USB flash drive and install it on the original computer.
CAUTION:
If BitLocker protection is enabled on your computer, the BitLocker recovery key is required to start your computer after the
BIOS update. Windows might need to be reinstalled if you do not have the key or the key is not recognized after the update.
Getting the computer BIOS information when Windows won't start
To find the correct BIOS update, obtain the original computer’s product name and number, system board ID, processor type,
and BIOS version number.
Note:
Your BIOS utility might look different, but the steps are the same.
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Turn on the original computer with the issue, and then immediately press the Esc key repeatedly until the Startup Menu opens.
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Press the f10 key to open BIOS Setup. The Main tab displays system information.
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Write down the Product Name, Product Number, System Board ID, Processor Type, and BIOS Version number.
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Press the f10 key to exit the BIOS, and then turn off the computer.
Set up the BIOS update on a USB flash drive
Use a second computer with internet access to create a BIOS recovery USB flash drive.
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Insert a blank USB flash drive into an available port on the second computer.
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Go to the HP Software and Driver Downloads page.
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Navigate to the product page for your computer.
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Select BIOS from the list that displays, and then review any available BIOS updates.
CAUTION:
Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to
stop working.
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If you do not see a BIOS update listed for your computer, no update is currently available.
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If there are multiple BIOS updates available, identify the motherboard or system board installed on your computer using the information from the System Information utility.
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If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.
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Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example:
sp12345) to start the installation.
The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.
CAUTION:
Do not turn off or restart the computer until the update process completes.
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Click Yes on the User Account Control screen.
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On the InstallShield Wizard window, click Next.
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Select I accept the terms in the license agreement, and then click Next.
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If a Location to Save Files window displays, click Next.
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In the HP BIOS Update and Recovery window, click Next.
Note:
Windows that display during the update process might vary depending on your computer.
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Select Create Recovery USB flash drive, and then click Next.
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Select your USB flash drive, and then click Next.
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Wait while the BIOS files copy to the USB flash drive.
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When the message The recovery flash drive was created successfully displays, click Finish.
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If necessary, click Cancel to close the update utility.
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Remove the flash drive from the computer.
Update the BIOS with a USB flash drive
Use the Hardware Diagnostics UEFI on the original computer to update the BIOS.
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Turn on the original computer, and then immediately press the esc key repeatedly, about once every second, until the Startup Menu opens.
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Press the f2 key to open the Hardware Diagnostics UEFI menu.
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Make sure that the power cord is connected to the notebook. Keep it connected during the BIOS update process.
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Insert the USB flash drive that contains the BIOS update into an available USB port on the notebook.
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Click Firmware Management or BIOS Management.
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Click BIOS Update.
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Click Select BIOS Image to Apply.
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Click HP_TOOLS-USB Drive.
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Click Hewlett-Packard.
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Click BIOS.
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Click Current.
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Select the BIOS update file that matches the System Board or Motherboard ID. The ID has a "0" before the board ID (Example:
02291.bin).
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Click Apply Update Now. Type the administrator password if prompted.
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Wait while the BIOS update installs.
CAUTION:
Do not turn off or restart the computer until the update process completes.
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When prompted, click Restart System, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.
Note:
If the update fails, a failure screen displays with additional information. The system might run an automatic BIOS recovery
after restarting. Do not attempt to turn off the computer if this happens.
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When the lock screen displays, sign in to your computer.