HP Printers - 'Unsuccessful Network Installation' error (Windows)

Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.

2. Turn off the computer or mobile device that you are attempting to print from.

3. If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.

4. If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the computer or mobile device.

6. If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.

   • Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

   • Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Uninstall HP printer software, and then remove the printer from your Devices list.

How to Uninstall HP Printer Software in Windows 10

Learn how to uninstall HP printer software in Windows 10.

1. Disconnect the printer from the computer or network.

2. In Windows, search for and open Add or remove programs.

3. In the list of installed programs, click your HP printer name, and then click Uninstall. If your printer name does not display, select HP Smart, and then click Uninstall.

4. If a User Account Control message displays, click Yes.

5. Follow the instructions to complete the software removal, and then restart the computer.

   Note:

   If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

6. In Windows, search for and open Control Panel.

7. Click Devices and Printers.

8. For each printer icon that represents the name of your HP printer, right-click the icon, and then click Remove Device or Uninstall device.

   Note:

   If no printer icons display, the printer has already been removed.

Use the Microsoft System File Checker (SFC) utility to repair damaged or corrupt system files.

1. Close all open programs and apps running in Windows.

2. Search Windows for command, right-click Command Prompt from the list of search results, and then select Run as Administrator.

3. Type sfc /scannow in the command prompt, and then press Enter.

4. If a Windows Resource Protection found corrupt files and successfully repaired them message displays, reinstall the HP driver and software.

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows, and macOS to set up and use your HP printer to print, scan, copy, and to manage settings.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English).

   If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

   Note:

   Disconnect from a Virtual Private Network (VPN) connection before downloading.

2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

3. From the app home screen, click Add Printer or the Add icon , and then follow the prompts to set up the printer.

   If your printer is not found, continue to the next step.

4. Restore Wi-Fi setup mode.

   • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

   • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

5. Within 2 hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

1. Go to HP Customer Support - Contact.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.