HP Pavilion 13, 14, 15, 13-bb0000, 14-dv0000, 15-eg0000 Laptop PCs - The Computer May Not Emit Sound and the Task Bar May Display Red X Next to Speaker Icon

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Jan-2021

Last updated : 28-Jan-2021

DESCRIPTION

The computer may not emit sound and a red x may display next to the speaker icon in the Task Bar. This issue occurs after powering on, restarting the computer, or when the computer resumes from sleep mode.

Figure 1: Red X

SCOPE

The information in this document applies to the following:

Computers:

HP Pavilion Laptop PC 13-bb0000 Series
HP Pavilion Laptop PC 14-dv0000 Series
HP Pavilion Laptop PC 15-eg0000 Series

Operating Systems:

Microsoft Windows 10 20H1 (Version 2004)

RESOLUTION

To resolve this issue, download and install SoftPaq SP110411 or later:

Softpaq Description	Release Notes	Download SoftPaq
Realtek High-Definition (HD) Audio Driver Version: 6.0.9000.1 Revision: A	SP110411 release notes	SP110411 file download

note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP Pavilion Laptop PC 13-bb0000, HP Pavilion Laptop PC 14-dv0000, HP Pavilion Laptop PC 15-eg0000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07008213

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Pavilion 13, 14, 15, 13-bb0000, 14-dv0000, 15-eg0000 Laptop PCs - The Computer May Not Emit Sound and the Task Bar May Display Red X Next to Speaker Icon

Additional support options

Enter a topic to search our knowledge library