HP Elite Dragonfly, EliteBook x360 830, x360 1040 Notebook PCs - External Display Support Difference Between G5, G6 and G7 Models

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Jun-2019

Last updated : 19-Jun-2019

DESCRIPTION

There are four possible display-configuration scenarios, represented in Figure 1, for computers in the SCOPE. The G5, G6, G7 and Dragonfly models support the same display scenarios except for scenario #3:

For G5 computers, the internal display, HDMI, and USB-C port #2 can be used simultaneously.
For G6, G7 and Dragonfly systems, USB-C port #2 cannot support a display while the HDMI port is being used.

Figure 1. Allowed display-support scenarios.

Supported adapter types: USB-C to DP, USB-C to HDMI, USB-C to VGA.

Figure 2. x360 G5 and G6 identifying USB-C Ports: #1 (item 1) and #2 (item 2).

Figure 3. x360 G7 identifying USB-C Ports: #1 (item 1) and #2 (item 2).

SCOPE

Information in this document applies to the following:

Computers:

HP Elite DragonFly Notebook PC
HP Elite DragonFly G2 Notebook PC
HP EliteBook x360 830 G5 Notebook PC
HP EliteBook x360 830 G6 Notebook PC
HP EliteBook x360 830 G7 Notebook PC
HP EliteBook x360 1040 G6 Notebook PC

RESOLUTION

The difference in display support options, between G5, G6 and G7 series models, is by design. No action is required.

Hardware platforms affected : HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06385199

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Elite Dragonfly, EliteBook x360 830, x360 1040 Notebook PCs - External Display Support Difference Between G5, G6 and G7 Models

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