hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Resetting Your PC to Resolve Problems (Windows 8)

This document pertains to HP PCs with Windows 8.
Windows 8 includes a feature called Reset your PC that permanently removes everything and reinstalls Windows. This is useful when you sell or recycle your computer, or when you want to return it to the way it was when it came from the factory.
When you reset your computer, everything is removed including all your personal files, personalization settings, and software apps. The only thing retained is the activation state, so if Windows was activated before the reset, Windows is activated after the reset.
This is what happens when you use Reset your PC.
  • Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed.
  • The computer settings are returned to the defaults - the way it was when it came from the factory.
  • Apps and other software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults.
  • Software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...