Replacing the Printhead for HP Photosmart Premium e-All-in-One Printer Series (C310)

1. Press the Power button to turn on the printer, if it is not already on.
2. Open the cartridge door.
   The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue with these steps.
   Figure : Open the cartridge door

   
3. To release an old cartridge, press in the tab on the front of the cartridge, and then pull upwards to remove it from the slot.
   Figure : Remove the cartridges

   
4. Repeat the previous step to remove each cartridge.

1. Lift the latch handle on the carriage until it stops.
   Figure : Life the latch handle

   
2. Lift the printhead to remove it from the carriage.
   Figure : Remove the old printhead

   

  caution:

Do not wipe up and down or side to side, as doing so can damage the printer.

1. Remove the new printhead from the package.
   Figure : Remove the new printhead

   

     caution:

   Do not touch the copper-colored electrical contacts. Do not scratch the electrical contacts on the printer or any other surface.

   Figure : Do not touch the electrical contacts

   
2. Hold the printhead upright with the colored shape icons on the top.
3. Lower the printhead into the carriage.
   Figure : Install the new printhead

   
4. Carefully lower the latch handle.

1. Raise and hold the output tray in the open position.
2. Slide the paper width guide to its outermost position.
   Figure : Slide the paper guide outward

   
3. Insert the stack of paper into the input tray with the short edge forward and the print side down.
   Figure : Load plain paper

   
4. Adjust the paper width guide so that it rests against the stack of paper.
   Figure : Adjust the paper width guide to the stack of paper

   
5. Lower the output tray, and then pull the tray extender towards you, as far as it will go. Flip up the paper catch at the end of the tray extender.
   Figure : Lower the output tray

   

note:

Do not reuse the old cartridges. Old cartridges might damage the new printhead.

1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.
2. Open the cartridge door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure : Open the cartridge door

   
3. Remove the new cartridge from the package by pulling the orange tab straight back.
   Figure : Remove the plastic wrap

   
4. Twist the orange cap counter clockwise to snap it off the cartridge.
   Figure : Remove the orange cap

   
5. With the cartridge contacts facing the printhead, slide each cartridge into its slot as indicated by the colored shape icons on the cartridge and on the printhead. Press down on each cartridge until it clicks into place.
   Figure : Insert the new cartridge

   

     caution:

   Do not lift the latch handle on the carriage to install the cartridges. Doing so might result in incorrectly seated cartridges and printing issues. The latch must remain down in order to correctly install the cartridges.

6. Repeat these steps to install the other cartridges.
7. Close the cartridge door. The carriage returns to the right side of the product.
   Figure : Close the cartridge door

   

1. Put the old printhead into the plastic package that the new printhead arrived in.
   Figure : Put the old printhead into the package

   
2. Peel off the lid sticker labeled B and use it to seal the printhead package.

   Figure : Peel off the lid sticker

   Figure : Seal the package with the lid sticker

3. Use the orange caps from the new cartridges to cap the old cartridges.
   Figure : Cap the old cartridges

   
4. Put the old parts and the form that came with the new parts into the box that the new parts came in. If possible, also include a sample printout that shows the issue with the old printhead.
   Figure : Put the old parts, form, and sample printout into the box

   
5. Close the box, apply the post-paid mailing label, and then put the box in the mail.
   Figure : Send the box back to HP