HP LaserJet Pro M1132, M1212 Printers - Paper Jam Error

note:

This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.

1. Open the document-feeder lid.
   
2. Carefully remove jammed paper. Gently try to remove the page without tearing it.
   
3. Close the document feeder lid.
   

  caution:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

1. Lift the scanner assembly, and open the print-cartridge door.
   
2. Remove the toner cartridge.
   
3. Keep the toner cartridge door open, and then with both hands, grasp the side of the jammed paper that is most visible (this includes the middle), and carefully pull it free from the printer.
   
4. Install the toner cartridge.
   
5. Close the print-cartridge door and the scanner assembly.
   

  caution:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

When removing jammed paper, pull the jammed paper straight away from the printer. Pulling jammed paper out of the printer at an angle can damage the printer.

note:

Depending on where the jam is located, some of the following steps might not be necessary.

1. Lift the scanner assembly, and open the print-cartridge door.
   
2. Remove the toner cartridge.
   
3. Remove the paper stack from the input tray.
   
4. With both hands, grasp the side of the jammed paper that is most visible (this includes the middle), and carefully pull it free from the printer.
   
5. Install the toner cartridge.
   
6. Close the print-cartridge door and the scanner assembly.
   

1. Lift the scanner assembly, and open the print-cartridge door.
   
2. Remove the toner cartridge.
   
3. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the printer.
   
4. Reinstall the toner cartridge.
   
5. Close the print-cartridge door and the scanner assembly.