hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 1018, 1020, and 1022 Series Printers - Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

Issue:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector.
Solution
Plug the printer directly into a wall outlet to test. The surge protector or UPS may not be allowing sufficient voltage through to the printer.
Cause
During the printing process, the level of current passing through the UPS, surge protector, or power strip fluctuates slightly, causing an inadequate supply of power to the printer. The following are common symptoms:
  • High pitched squealing, beeping sounds, or alarms (UPS)
     note:
    Noise over the phone line can also cause high-pitched squeals and beeping sounds.
  • Inexplicable or false error messages
  • Printer will not "wake up" from sleep mode
  • Printer appears to be DOA
  • Incorrect printout
  • Slower than normal printing
  • The printer control panel display is blank or shows garbled characters
  • Accessories, such as attached copier/scanners, do not function properly
  • Monitor loses power or shuts off
  • Computer reboots when job is printing
  • Job only prints half way, causing a paper jam
Summary
If it is necessary for the product to be connected to the above-mentioned devices, consider the following items:
  • There are many UPS configurations and load conditions that can affect proper printer operation. Depending on these configurations or load conditions, printer functionality cannot be predicted.
  • No damage to current HP LaserJet products will occur, but, depending on their particular UPS configuration, the printer may or may not operate properly.
  • Printing while on a UPS battery backup is not recommended because of the large power requirements of HP LaserJet products.
  • If the HP LaserJet printer is not operating properly and power line conditions are suspected, try a different circuit (a different wall plug located away from the current one), or try removing it from the UPS.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...