Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.
Diagnose & Fix performs the following troubleshooting actions:
Clears print jobs stuck in the queue, resumes any paused print jobs in the queue, and resolves other print queue errors.
Checks if the printer is offline and reconnects it to the network, if possible.
Resolves print spooler errors.
Checks for and installs any available driver updates (Windows only).
Connects the printer to the correct port if there is a port mismatch (Windows only).
Use the guided printer setup in the HP Smart app to connect your printer over USB or to the internet.
Locate and run Diagnose & Fix in the HP Smart app for macOS and Windows computers.
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