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HP PCs - Troubleshooting wired mouse problems

If a mouse with USB cable does not respond or work as expected, check the connection, install updates, and confirm settings to resolve the issue.

Check for wired mouse connection issues

If the mouse does not work, it could be a connection issue.

Turn off the computer.
Disconnect the mouse cable.
Turn on the computer.
Reconnect the mouse to the computer.
- Connect the mouse to a port directly on the computer rather than a USB hub.
- Try a different port if the mouse fails to respond using the first port.
- Try a USB port on the opposite side of the PC. For example, if the mouse is connected to a front USB port, try a rear USB port. Or, if the mouse is connected to a right USB port, try a left USB port.

If the mouse does not work as expected, connect the mouse to a different computer.

Make sure that you have a second computer in working condition, and then turn on that computer.
Connect the mouse to the second computer.
- Connect the mouse to a port directly on the computer rather than a USB hub.
- Try a different port if the mouse fails to respond using the first port.
Use the mouse with the second computer.
- If the mouse does not work with the second computer, the mouse might be defective.
- If the mouse works with the second computer, continue troubleshooting.

If you do not have a different computer, try using a different mouse with the same computer.

Disconnect the mouse from the computer.
Connect the second mouse to the computer.
- Connect the mouse to a port directly on the computer rather than a USB hub.
- Try a different port if the mouse fails to respond using the first port.
Use the second mouse with the computer.
- If the second mouse works with the same computer, the first mouse might be defective.
- If the second mouse does not work with the same computer, continue troubleshooting.

Run Component Tests in HP PC Hardware Diagnostics UEFI to test the mouse, and then follow the on-screen instructions.

Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
On the Main Menu, click Component Tests.
To run the tests, click Mouse/Touchpad, select the test to run, and then click Run once. Follow the on-screen instructions to complete the test.

Note:
Your Component Tests menu might be different, depending on the components installed on your computer.

Update your Windows 11 or Windows 10 computer using Windows Update.

Resolve mouse issues such as poor tracking, slow pointer, poor visibility, or slow clicks.

If there is an issue with mouse tracking, try using the mouse on a different surface and clean the mouse.

Change or clean the mouse surface. Make sure the mouse is on a nontransparent, flat surface that is free of dust, such as a mouse pad or a white piece of paper. The device might not work on glass, grooved, translucent, or reflective surfaces.
Clean the mouse, including the plastic tracking lens and and scroll wheel. Dirt or fingerprint buildup can cause tracking issues. Use a damp cloth or cotton swab to clean the lens on the underside of the mouse and the scroll wheel on the top of the mouse.

Note:
If you are not going to use the mouse for several days, HP recommends storing the mouse in a sealed plastic bag to prevent dust and other foreign particles from entering the mouse.

If the mouse pointer moves too slow, is difficult to see, or the double-click is slower than expected, change the mouse settings.

In Windows, search for and open Mouse settings.
Select Additional mouse options.
On the Mouse Properties window, select a tab for the settings you want to change.
- Buttons: Customize the left and right buttons, change the double-click speed, or highlight items without holding down the mouse button.
- Pointers: Change the pointer schemes or select a visual style for the pointer.
- Pointer Options: Change the pointer speed, default behavior, or visibility.
- Wheel: Customize the vertical or horizontal scrolling of the mouse wheel.

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