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HP Printers - Using the HP Smart App (Android, Apple iOS)

This document is for HP printers and Android and Apple iOS smartphones and tablets.
Use HP Smart for mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.
The HP Smart app icon

Step 1: View an overview video

Step 2: Install the HP Smart app and set up the printer

Install the HP Smart app on a mobile device running Android OS 6.0 (Marshmallow) or later, or Apple iOS 11 or later.
  1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
  2. Make sure your mobile device is connected to your wireless network.
  3. Open the app, and then add your printer.
    note:
    Restrictions in Android 7.0 (Nougat) and later might prevent Wi-Fi printer setup using the HP Smart app for Android. If the wireless printer setup is not successful, go to 123.hp.com from a Windows or Mac computer or an iOS device to set up the wireless connection using the guided HP installation. You can also connect the printer with the wireless setup wizard on the control panel or use Wi-Fi Protected Setup (WPS). Once connected to Wi-Fi, HP Smart can discover the printer to enable printing. Go to Printer Setup Fails with HP Smart App (Android) for detailed steps.
    • If your printer displays, continue to the next step.
    • If your printer displays with Set Up, tap the printer, follow the on-screen prompts to finish setting up your printer, and then continue to the next step.
    • If your printer does not display, tap the Plus sign to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.
If you experience issues during printer setup, see What if my printer is not found during setup? in the Frequently asked questions (FAQs) section of this document.

Step 3: Print, scan, and copy

Use HP Smart to copy, scan, and print in a variety of ways.

Step 4: Manage printer preferences, messages, and supplies

From the home screen, you can change printer preferences, view messages, and order supplies.
note:
Settings locations vary by mobile device.
  • Change printer preferences: Tap your printer icon to change printer preferences, view printer information and reports, and more.
  • View messages: Tap the Notification icon (Android) or the printer icon (iOS) to view error messages. To view print activity, Smart Tasks activity, and find special offers, tap the Notification icon .
  • Order supplies: Tap the Supplies tile to order supplies and manage your HP Instant Ink account.

Step 5: Learn about additional features

Explore additional features of the HP Smart app.
  • Print Anywhere: Use your mobile device to send print jobs over the Internet when you are away from your printer. Available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
  • Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.

Frequently asked questions (FAQs)

Review these frequently asked questions about the HP Smart app.

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