solution Contentsolution Content

Savi 700 Series Troubleshooting: Handset Lifter Not Working

The information below will help you troubleshoot the handset lifter.

What to check if the handset lifter is installed but doesn't lift the handset:

  1. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack.

  2. Ensure your headset is linked to your base (a green light on the base indicates an active link). If it isn't, to the base.

  3. If the issue persists, contact the Poly Support Team.