HP Color LaserJet Pro 4201, 4202, 4203, MFP 4301, 4302, 4303 - 13.03 jam error tray 2

When a jam occurs, the control panel displays a message that assists in clearing the jam.

• 13.03.yz Paper jam in Tray 2

Y and Z are variables and can be any of the following 0-9 or A-F.

Clear a 13.03 Jam Error in Tray 2 | HP Color LaserJet Pro 4201, MFP 4301 Series

No audio. Learn how to clear a 13.03 jam error in tray 2 for the HP Color LaserJet Pro 4201, 4202, 4203 and HP Color LaserJet Pro MFP 4301, 4302, and 4303 printers.

1. Pull the tray completely out of the printer.

   Remove Tray 2

   

2. Remove any jammed or damaged sheets of paper.

   Remove any jammed paper

   

3. Reinsert and close Tray 2.

   Close Tray 2

   
   Note:

   When reinserting the paper, make sure the paper guides are adjusted properly for the paper size.

4. Open the rear door and look for and clear any paper present or obstructions in the paper path.

   Open the rear door

   

   Remove any jammed paper from inside the rear door

   

5. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

6. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark (line below 3 triangles). See following images.

   Tray 2 paper guides

   

   Tray height marks

   

7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.