solution Contentsolution Content

Incorrect paper advance, skew during scanning, or horizontal wrinkles

The following steps provide the complete procedure for this topic.

You may encounter problems with some thick glossy originals being moved through the scanner’s paper path. In some cases, the original may become skewed during the scanning process.

If some of the paper rollers are not working correctly, you may find small horizontal wrinkles in the scanned image, due to the paper being stuck in some regions while not in others.

  1. Turn your original 90 degrees and repeat your scan.

    Important:

    Do not hold the paper while it is being scanned.

  2. If the problem persists, open the scanner lid. Clean the transport wheels (small gray rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan.

  3. If the problem persists, restart the scanner by turning it off and on again. If you find an error message on the front panel during this operation, call your support representative and report the error message. If no error message appears, try repeating your scan.

  4. If the problem persists, analyze patterns 4, 13 and 14 of the diagnostic plot. The plot should look like this:

    Paper advance OK

    If you see an image resembling the incorrect examples below, call your support representative and report an “incorrect paper advance” problem.

    Paper advance not OK

Additional support options

Try one of our automated tools or diagnostics
Ask a question on our HP Support Community page
Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?