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Contact HP Support
HP's Virtual Agent is there to provide you with support at any time day or night.
You can access the HP Virtual Agent for your printer from:
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HP DesignJet Z6 Pro on the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/VA.
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HP DesignJet Z9+ Pro on the HP website at the following link: http://www.hp.com/go/DesignJetZ9Pro64in/VA.
HP Support is also available to you by telephone. What to do before you call:
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Review the troubleshooting suggestions in this document.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call your support representative, please have the following information available to help us answer your questions more quickly:
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The product you are using (the product number and the serial number, found on the label at the back of the product)
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If there is an error code on the front panel, note it down; see Front-panel error messages
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The computer you are using
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Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers)
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The software and driver name and version number that you are currently using
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The Printer Service information, which you can get from the Embedded Web Server. In a Web browser, enter the IP address of your printer to access the Embedded Web Server. Then click Support > Service support > Service information > Display. If you need to send the information by email, you can download it as a file from your browser, and later send the file.
Note:After you click Display, your browser may prevent the pop-up window from opening. In this case, you have to find the browser option that allows the window to open.
Alternatively, from your browser you can send the page directly: click File > Send > Page by email.
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Telephone number
Your HP Support telephone number is available on the HP website.
Visit the HP website at the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html.
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South Africa
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