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Accessories

How to order supplies and accessories

There are two ways you can order supplies or accessories for your printer.

Visit the HP website at the following link: https://www.hp.com/go/supplies.
Contact HP Support (see Contact HP Support).

The rest of this chapter lists the available supplies and accessories, and their part numbers.

Order ink supplies

Order supplies from the HP website or by contacting HP Support.

Ink supplies
Ink cartridge	Product number	Printer	Regions
HP 775B 500-ml Photo Black DesignJet Eco-Carton Ink Cartridge	1XA99A	Z6 Pro	APJ
HP 775B 500-ml Cyan DesignJet Eco-Carton Ink Cartridge	1XB00A	Z6 Pro	APJ
HP 775B 500-ml Magenta DesignJet Eco-Carton Ink Cartridge	1XB01A	Z6 Pro	APJ
HP 775B 500-ml Yellow DesignJet Eco-Carton Ink Cartridge	1XB02A	Z6 Pro	APJ
HP 775 500-ml Cyan DesignJet Eco-Carton Ink Cartridge	1XB17A	Z6 Pro	EMEA, AMS
HP 775 500-ml Magenta DesignJet Eco-Carton Ink Cartridge	1XB18A	Z6 Pro	EMEA, AMS
HP 775 500-ml Yellow DesignJet Eco-Carton Ink Cartridge	1XB19A	Z6 Pro	EMEA, AMS
HP 775 500-ml Chromatic Red DesignJet Eco-Carton Ink Cartridge	1XB20A	Z6 Pro	EMEA, AMS
HP 775 500-ml Photo Black DesignJet Eco-Carton Ink Cartridge	1XB21A	Z6 Pro	EMEA, AMS
HP 775 500-ml Matte Black DesignJet Eco-Carton Ink Cartridge	1XB22A	Z6 Pro	EMEA, AMS
HP 776 1-liter Chromatic Green DesignJet Eco-Carton Ink Cartridge	1XB03A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Chromatic Blue DesignJet Eco-Carton Ink Cartridge	1XB04A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Gray DesignJet Eco-Carton Ink Cartridge	1XB05A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Magenta DesignJet Eco-Carton Ink Cartridge	1XB07A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Yellow DesignJet Eco-Carton Ink Cartridge	1XB08A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Cyan DesignJet Eco-Carton Ink Cartridge	1XB09A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Chromatic Red DesignJet Eco-Carton Ink Cartridge	1XB10A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Photo Black DesignJet Eco-Carton Ink Cartridge	1XB11A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Matte Black DesignJet Eco-Carton Ink Cartridge	1XB12A	Z9⁺ Pro	EMEA, AMS
HP 776B 1-liter Magenta DesignJet Eco-Carton Ink Cartridge	1XB13A	Z9⁺ Pro	APJ
HP 776B 1-liter Yellow DesignJet Eco-Carton Ink Cartridge	1XB14A	Z9⁺ Pro	APJ
HP 776B 1-liter Cyan DesignJet Eco-Carton Ink Cartridge	1XB15A	Z9⁺ Pro	APJ
HP 776B 1-liter Photo Black DesignJet Eco-Carton Ink Cartridge	1XB16A	Z9⁺ Pro	APJ
HP 776 500-ml Gloss Enhancer DesignJet Eco-Carton Ink Cartridge	1XB06A	Z9⁺ Pro	EMEA, AMS

Printheads
Printhead	Product number
HP 777 DesignJet Maintenance Cartridge	3ED19A
HP 777 DesignJet Printhead	3EE09A

Supported paper types

Your printer can use a wide range of paper types, including bond papers, coated papers, films, self-adhesive materials, banner and sign materials, and photo papers like satin or glossy.

Supported HP papers

Papers are sold by HP for use with your printer. See the latest information on HP-branded papers supported for your printer and download paper presets for any of these papers from the printer’s front panel.

The latest information is also available on the HP website at the following link:http://www.hplfmedia.com/.

Note:

On the webpage, go to the right pane and select the category Graphics & Technical, then filter by your printer.

Third-party-supported paper types

There is an Online search option you can use to find third party supported papers for your printer; from the printer's front panel, go to the Paper library to use it.

Online search to find third party supported papers

These generic paper types can also be used with your printer:

Plain papers

Plain paper < 90 g/m²
Plain paper 90–110 g/m²
Plain paper > 110 g/m²
Recycled
Colored paper

Technical papers

Natural tracing paper
Vellum
Translucent bond paper

Coated papers

Coated paper 90–100 g/m²
Heavyweight coated paper

Poster papers

Poster matte paper
Poster satin paper
Poster gloss paper
Photo semi-gloss paper
Blue-back paper

Banner and sign

Polypropylene
Tyvek 135 g/m²

Order other accessories

Order accessories from the HP website or by contacting HP Support.

Other accessories
Name	Product number
HP DesignJet Z9⁺ Pro Gloss Enhancer Upgrade Kit	7HC75A
HP DesignJet PostScript®/PDF Upgrade Kit	7HC76A
HP DesignJet Z Pro Series 64-in Take-Up Reel	7HC73A
HP DesignJet Z Pro Series 64-in Multifunction Roll	7HC74A
HP HD Pro 2 42-in Scanner	5EK00A
HP SD Pro 44-in Scanner	G6H50B
HP DesignJet Z Pro Series 2/3-in Core Adapter	1A4T0A

Introduction to the accessories

HP DesignJet Z Pro Series 2/3-in Core Adapter

With this adapter you can use paper rolls with 2/3-inch cores, provided that the diameter of the roll is within printer specifications.

How to change to the 2/3 inch adaptor:

Remove the screw from the 2/3 inch right-hand adaptor.
Remove the 2/3 inch right-hand adaptor. Be sure to leave the right-hand hub structure in place.
Slide the 3-inch right-hand adaptor onto the left-hand hub structure.
Fix the left-hand adaptor onto the hub structure with the screw provided.

HP DesignJet Gloss Enhancer Upgrade Kit (Z9⁺ Pro only)

With this kit you can produce images with uniform gloss from highlights to shadows, and minimize bronzing on most photo papers (except matte-finish papers).

The Gloss Enhancer Upgrade Kit has been designed to be used with an HP DesignJet Z9⁺ Pro printer only.

For more information, visit the HP website at the following link: https://www.hp.com/go/DesignJetZ9Pro64in/gloss-enhancer.

HP DesignJet Z Pro Series 64-in Take-Up Reel

The HP DesignJet take-up reel enables busy design professionals and print service providers to be more productive by maximizing unattended printing—even overnight—and delivering neatly collected prints.

For busy CAD, GIS, and PSP professionals, it allows you to wind printed paper onto a reel in two positions: face-in and face-out.

For more information, visit the HP website at the following link: .

HP DesignJet Z Pro Series 64-in Multifunction Roll

The HP DesignJet multifunction roll enables print service providers and geographical information systems professionals to choose between two production-boosting options that make your day-to-day easier: a take-up reel or a 2nd roll.

The take-up reel allows you to wind printed paper onto a reel in two positions: face-in and face-out. The 2nd roll saves 40% of the time it takes to change media, and allows you to have two media types/sizes loaded at the same time, making media changes painless and smooth.

For more information, visit the HP website at the following link: http://www.hp.com/go/DesignJetZPro64in/Multifunction-Roll.

Recycling and disposal instructions

HP provides many free and convenient ways to recycle your used original HP ink supplies.

Additionally, HP provides a free program for business customers to return signage printed using selected recyclable HP large-format papers. For more information about these HP programs, see the HP website at the following link: http://www.hp.com/recycle.

See the list of supplies in Order ink supplies.

HP recommends that you wear gloves when handling ink-system components.

Recycle an HP Eco-Carton ink cartridge

Open the cardboard box.
Remove the ink bag.
Recycle the cardboard as you normally would, then place the remaining ink bag in your HP Planet Partners bin to be submitted to HP Planet Partners.

https://www.hp.com/recycle

Configure your printer

The printer is able to configure configure itself automatically for most networks, in a similar way to any computer in the same network.

Connect the printer to your network

The first time you connect the printer to a network the process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front panel: tap the Connectivity icon .

Tip:

Consider making a note of the printer’s IP address, because you may need it during the setup process of connecting your Windows or macOS computer clients.

Modify network configuration

To modify the current network configuration, go to the front panel and tap the Connectivity icon , then the small Settings icon , then Network > Gigabit Ethernet. From here it is possible, though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server.

Tap the Connectivity icon , then the small Settings icon , then Network > Gigabit Ethernet. From here it is possible, though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server.

For full details of the available connectivity settings, see Networking.

If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their factory values from the front panel: tap the Connectivity icon , then the small Settings icon , then Network > Restore factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged.

Install your printer under Windows

The instructions only apply if you intend to print from software applications using a printer driver.

See Printing for alternative ways of printing.

Before you begin, check your equipment:

The printer should be set up and on.
The Ethernet switch or router should be on and functioning correctly.
The printer and the computer should be connected to the network (see Connect the printer to your network).

Now you can proceed to install the printer software and connect to your printer.

Make a note of the printer’s host name and IP address from the front panel (see Connect the printer to your network).
Install the printer software from the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/software (if you have a Z6 Pro) or http://www.hp.com/go/DesignJetZ9Pro64in/software (if you have a Z9⁺ Pro), following the software installation instructions.

The best driver is suggested based on the operating system and whether or not the PostScript accessory is installed. The PDF driver is recommended when the PostScript option is available, otherwise the PCL driver is default.
Once downloaded, open it, and follow on-screen steps.

If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its hostname, IP address or MAC address.

Uninstall the printer software under Windows

Use the front panel to uninstall the software, in the same way as you can uninstall any other software.

Install your printer under macOS

There are two options to connect your printer to a network under macOS.

Bonjour
TCP/IP (important: select HP Jetdirect-Socket)

Note:

The printer does not support AppleTalk.

The following instructions apply if you intend to print from software applications using a printer driver. See Printing for alternative ways of printing.

Before you begin, check your equipment:

The printer should be set up and on.
The Ethernet switch or router should be on and functioning correctly.
The printer and the computer should be connected to the network (see Connect the printer to your network).

Now you can proceed to install the printer software and connect to your printer.

Go to the front panel and tap the Connectivity icon , then Network, and note the IP address of your printer. If you intend to connect with Bonjour, click the network card and note the Bonjour name.
Install the printer software from the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/software (if you have a Z6 Pro) or http://www.hp.com/go/DesignJetZ9Pro64in/software (if you have a Z9⁺ Pro).
Select Windows or macOS software, and choose which specific software for your model.

Note:
You can download HP Click with the other software.
Double-click the HP DesignJet Installer icon. You will be guided through the steps to install the HP software for your printer.
In the Setup Assistant, look for your printer's Bonjour name or IP address (which you noted in step 1) in the table.
- If you find the right name, scroll sideways if necessary to see the Connection column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
- If you cannot find your printer's name, just click Continue and do the setup manually. Access System Preferences, and in Printers and Scanners select the + sign at the bottom of the table. Then go to the IP tab, enter your IP address, and select the protocol HP Jetdirect-Socket.
Click Continue.
Continue following the instructions on the screen.

Uninstall the printer software under macOS

During the installation, you have the option to install the HP Uninstaller application in your system. This should be available under HP in the system Applications folder.

Important:

The HP Uninstaller application will uninstall all HP Software installed in your system.

To delete the print queue only, select the Printers & Scanners dialog from the system preferences. Click the name of the printer and then click the – button.

Set up printer services

You can set up your printer to automatically update firmware and enable additional services.

You can set up the following services:

Receive automatic firmware updates
Participate in the Product Data Sharing Agreement
Enable additional printer services

A network connection is required, so the printer will test its own connectivity. Remember to connect the network cable to the printer.

Each printer service can be enabled or disabled individually as explained below.

During initial printer setup, you are asked whether you want to enable additional printer services. That decision can be changed later by tapping the Connectivity icon , then tap the small Settings icon , then Services > Printer Data Sharing Agreement.

If you are part of the HP Partner Link Pay-per-use service, you will have to participate in the Printer Data Sharing Agreement, if you have not done so already. Then tap the Connectivity icon , then Services , then the Ellipsis icon > Register new service in order to register the printer service.

The PrintOS service allows you to monitor the printer activity remotely and receive alerts in your mobile device, among other services. If you want to register, you will have to participate in the Printer Data Sharing Agreement, if you have not done so already. Then tap the Connectivity icon , then Services > PrintOS, and follow the steps shown on the front panel.

Verify printer connection to HP

You can check that the printer is able to connect to HP services by tapping the Connectivity icon and viewing the status there. You can see detailed information by clicking the Network or Service card.

If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions.

Configure firmware updates

You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates.

Note:

The administrator password is required to change these settings.

In the Embedded Web Server: Click About printer > Firmware update.
Using the front panel: Tap the Settings icon , then System > Firmware update.

The following settings are available:

Download new firmware automatically: If you select Automatically (the default setting), the printer will automatically download new firmware whenever it becomes available. Deactivate this option to download new firmware manually.

Note:
Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually.

Default administrator password

The printer comes with a default administrator password.

See Unique password.

Unique password

Your printer has a unique default password that all printer administration/configuration resources are protected with.

How to find the default administrator password

You have two options to find your default password in the front panel (if it has not been modified previously).

Go to Settings > Security > Administrator password. A window appears with the password:
You can also find the password in the About Printer application. From the main screen, go to About Printer > Printer Information:

How to change the default administrator password

You can change the administrator password through a web browser. Go to: SettingsSecurity > Administrator password, then tap the Pencil icon .

A new window appears and asks for both the old and new passwords.

Note:

The new password one can be anything you like except a blank.

Drivers

There are various drivers for your printer; which is best for you depends on your circumstances.

Your operating system
The type of applications from which you print
The number of printers you have
The output accessories you have

You can find the latest driver software on the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/drivers (if you have a Z6 Pro) or http://www.hp.com/go/DesignJetZ9Pro64in/drivers (if you have a Z9⁺ Pro).

Specific Windows drivers

HP recommends the PCL driver, and the PDF driver for printing with Windows.

The PCL driver, best for any application (except PDF)
The PDF driver, best for printing PDF documents from Adobe applications

macOS drivers

Raster and PostScript drivers are available; choose the one that best suits your application.

Raster driver

Specifically for macOS 10 or later
Best for CAD, GIS, and office applications

PostScript 3 driver

Specifically for macOS 10 or later
Best for applications requiring accurate color

Set Windows driver preferences

You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options.

To change default settings, click the Start or Search button on your computer's screen (depending on your version of Windows), then click Devices and Settings or Devices and Printers. In the next window, right-click your printer's icon, and click Printing Preferences. Any settings you change in the Printing Preferences window will be saved as default values for the current user.

To set the default values for all users of your system, right-click the printer’s icon, click Printer Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the printing defaults will be saved for all users.

Change the graphic language setting

You can change the graphic language setting from the front panel. Tap the Settings icon , then Default printing configuration > Graphics language.

Then select one of the following options:

Select Automatic to let the printer determine which type of file it is receiving. This is the default setting; it works for most software applications. You should not normally need to change it.
Select HP-GL/2 only if you are sending a file of that type directly to the printer, without going through a printer driver.
Select PDF only if you are sending a file of that type directly to the printer, without going through a printer driver.
Select PostScript only if you are sending a file of that type directly to the printer, without going through a printer driver.
Select TIFF only if you are sending a file of that type directly to the printer, without going through a printer driver.
Select JPEG only if you are sending a file of that type directly to the printer, without going through a printer driver.
Select CALS/G4 only if you are sending a file of that type directly to the printer, without going through a printer driver.

HP Print Preview

The HP Print Preview application enables you to see a basic preliminary preview of how your job will be printed. This application is available only under Windows.

You can install the HP Print Preview by downloading it from the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/drivers or http://www.hp.com/go/DesignJetZ9Pro64in/drivers.

Order ink supplies

Order supplies from the HP website or by contacting HP Support.

Ink supplies
Ink cartridge	Product number	Printer	Regions
HP 775B 500-ml Photo Black DesignJet Eco-Carton Ink Cartridge	1XA99A	Z6 Pro	APJ
HP 775B 500-ml Cyan DesignJet Eco-Carton Ink Cartridge	1XB00A	Z6 Pro	APJ
HP 775B 500-ml Magenta DesignJet Eco-Carton Ink Cartridge	1XB01A	Z6 Pro	APJ
HP 775B 500-ml Yellow DesignJet Eco-Carton Ink Cartridge	1XB02A	Z6 Pro	APJ
HP 775 500-ml Cyan DesignJet Eco-Carton Ink Cartridge	1XB17A	Z6 Pro	EMEA, AMS
HP 775 500-ml Magenta DesignJet Eco-Carton Ink Cartridge	1XB18A	Z6 Pro	EMEA, AMS
HP 775 500-ml Yellow DesignJet Eco-Carton Ink Cartridge	1XB19A	Z6 Pro	EMEA, AMS
HP 775 500-ml Chromatic Red DesignJet Eco-Carton Ink Cartridge	1XB20A	Z6 Pro	EMEA, AMS
HP 775 500-ml Photo Black DesignJet Eco-Carton Ink Cartridge	1XB21A	Z6 Pro	EMEA, AMS
HP 775 500-ml Matte Black DesignJet Eco-Carton Ink Cartridge	1XB22A	Z6 Pro	EMEA, AMS
HP 776 1-liter Chromatic Green DesignJet Eco-Carton Ink Cartridge	1XB03A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Chromatic Blue DesignJet Eco-Carton Ink Cartridge	1XB04A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Gray DesignJet Eco-Carton Ink Cartridge	1XB05A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Magenta DesignJet Eco-Carton Ink Cartridge	1XB07A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Yellow DesignJet Eco-Carton Ink Cartridge	1XB08A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Cyan DesignJet Eco-Carton Ink Cartridge	1XB09A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Chromatic Red DesignJet Eco-Carton Ink Cartridge	1XB10A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Photo Black DesignJet Eco-Carton Ink Cartridge	1XB11A	Z9⁺ Pro	EMEA, AMS
HP 776 1-liter Matte Black DesignJet Eco-Carton Ink Cartridge	1XB12A	Z9⁺ Pro	EMEA, AMS
HP 776B 1-liter Magenta DesignJet Eco-Carton Ink Cartridge	1XB13A	Z9⁺ Pro	APJ
HP 776B 1-liter Yellow DesignJet Eco-Carton Ink Cartridge	1XB14A	Z9⁺ Pro	APJ
HP 776B 1-liter Cyan DesignJet Eco-Carton Ink Cartridge	1XB15A	Z9⁺ Pro	APJ
HP 776B 1-liter Photo Black DesignJet Eco-Carton Ink Cartridge	1XB16A	Z9⁺ Pro	APJ
HP 776 500-ml Gloss Enhancer DesignJet Eco-Carton Ink Cartridge	1XB06A	Z9⁺ Pro	EMEA, AMS

Printheads
Printhead	Product number
HP 777 DesignJet Maintenance Cartridge	3ED19A
HP 777 DesignJet Printhead	3EE09A

HP Support Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP DesignJet printers and solutions.

Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:

Multimedia tutorials
Step-by-step how-to guides
Downloads: the latest printer firmware, drivers, software, paper presets, etc.
Technical support: online troubleshooting, customer care contacts and more
Workflows and detailed advice for completing various printing tasks from particular software applications
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Latest product information: printers, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and paper

The HP Support Center can be found on the HP website at the following link: http://www.hp.com/go/Z6pro64/support for Z6 Pro printers, or http://www.hp.com/go/Z9pro64/support for Z9⁺ Pro printers.

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

Paper handling

General advice

Before starting a paper loading process, it is important to ensure you have enough room at the front of the printer.

CAUTION:

Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

CAUTION:

All paper must be 432 mm17 in or longer.

Tip:

For photo paper wear cotton gloves to avoid transferring oils onto the paper.

CAUTION:

Keep the basket closed throughout the loading process.

Loading methods

There are two options available to load paper: auto-feed or assisted feed.

Auto-feed

The printer will prompt you to select paper type and length while the paper is being loaded.

Note:

If the printer is idle, you can skip the steps 1 to 5 and go directly to step 6.

Go to the front panel and tap Paper.
Tap Load for the corresponding paper source, then Paper.
Select your Paper type.
Select your Loading method.
Tap Autofeed & auto-deskew (Default).
Open the loading station.
Pull the lever to unlock the left-hand hub.
Move the left-hand hub to the left, and place the paper roll onto the loading table.

Important:
Make sure paper is orientated as you see in the image.
Push the right-hand hub into the roll’s core until it makes contact with the blue disk.
Push the left-hand hub into the roll’s core until it makes contact with the blue disk.
Pull the lever down to close the left-hand hub.
Check that the ends of the roll are compact and flat.
Close the loading station.

Assisted feed

Automatic paper loading may fail when thin paper like plain or coated jumbo rolls are used. When this happens the printer asks you to use assisted feed to load paper.

Tip:

Bending the right-hand side of the paper's leading edge a little before you load helps the printer to detect, and automatically load it.

Go to the front panel and tap Paper.
Tap Load for the corresponding paper source, then Paper.
Select your Paper type.
Select your Loading method.
Tap Assisted feed.
Open the loading station.
Pull the lever to unlock the left-hand hub.
Move the left-hand hub to the left, and place the paper roll onto the loading table.

Important:
Make sure paper is orientated as you see in the image.
Check that the ends of the roll are compact and flat.
Push the right-hand hub into the roll’s core until it makes contact with the blue disk.
Push the left-hand hub into the roll’s core until it makes contact with the blue disk.
Pull the lever down to close the left-hand hub.
Close the loading station.
Turn the hub in the direction shown to insert the paper edge into the paper feed area.
Continue to turn the hub to feed the paper until you see it in the print zone.

Load a roll into the printer

There are two options available to load a roll: from the front panel, or directly in the printer.

From the front panel

When the user wants to load the paper starting from the front panel.

Go to the front panel and tap Paper, then tap the Settings icon .
In the Paper source tab, tap Paper type.
Tap Paper, then select Paper type.
Enter the length and choose the loading method.
Open the roll feeding bar, and load the paper.

Directly in the printer

When the user wants to load the paper first, and then define the settings in the front panel.

Open the roll feeding bar.
Close the roll feeding bar.
In the front panel, tap Paper, then select Paper type.
Enter the length.

Note:

If you have a take-up reel accessory or multifunction roll, then HP recommends you move the diverters to the upper position to prevent paper getting into the accessory. See Paper gets into the lower module.

Unload a roll

To unload a roll, go to the front panel and follow instructions.

Use the take-up reel

When using the take-up reel, make sure you have the correct core installed; 2-inch or 3-inch.

Attach before printing

It is important to disable the cutter before you attach the paper to the take-up reel.

Note:

Attaching the paper to the take-up reel before printing implies waste of material.

Go to the front panel and tap Paper, then tap the Settings icon .
Tap on Output options.
Select Cutter.
Disable the cutter.
Prepare at least three pieces of sticking tape to fix the paper to the core.
Go to the printer to proceed to advance the paper.
Tap on the Advance paper icon and advance until the paper reaches the take-up reel.
Press and Rewind paper icon to rewind and the Advance paper icon to advance paper to get the paper end in line with the core.

Note:
If you have a multi-roll accessory, the second roll has to be set in Take-up reel mode in the front panel. After selecting Take-up reel in the front panel you must lower the pinch arms. See Switch from paper source to take-up-reel.
Open the take-up reel.
Pull the lever to unlock the left-hand hub.
Move the left-hand hub to the left, and place the empty core onto the loading table.
Push the empty core towards the right-hand hub until it makes contact with the blue disk.
Push the left-hand hub into the core until it makes contact with the blue disk.
Pull the lever down to close the left-hand hub.
Wait until the paper reaches the core level. Attach the paper: it can be attached to the core inwards or outwards.
Roll the paper inwards or outwards in the desired direction and complete at least one complete turn before closing the loading station.
Close the take-up reel.
Roll the paper a little in the selected winding direction until the roll starts to collect the paper automatically and becomes taut.
When the job has finished, engage the cutter; tap on Paper, then tap the Cut paper icon .
To enable the cutter; go back and follow steps 1, 2 , and 3 again.

Attach while printing

You can send a job to print, and then attach it to the take-up reel.

Prepare at least three pieces of sticking tape to fix the paper to the core.
Open the take-up reel.
Send a job to print, then wait until the job is about to reach the core in the take-up reel.

Note:
If you have a multi-roll accessory, the second roll has to be set in Take-up reel mode in the front panel. After selecting Take-up reel in the front panel you must lower the pinch arms. See Switch from paper source to take-up-reel.
Pull the lever to unlock the left-hand hub.
Move the left-hand hub to the left, and place the empty core onto the loading table.
Push the empty core towards the right-hand hub until it makes contact with the blue disk.
Push the left-hand hub into the core until it makes contact with the blue disk.
Pull the lever down to close the left-hand hub.
Wait until the paper reaches the core level. Attach the paper: it can be attached to the core inwards or outwards.
Roll the paper inwards or outwards in the desired direction and complete at least one complete turn before closing the loading station.
Close the take-up reel.
Roll the paper a little in the selected winding direction until the roll starts to collect the paper automatically and becomes taut.

Detach

It is important to hold the paper when cutting it to prevent it from falling brusquely.

If the cutter was disabled, go to the front panel and cut the paper to detach it from the core.
The paper rewinds automatically.
Open the take-up reel and keep rewinding the paper.
Locate the left-hand hub and open the lever.
Move the hub to the left and pull the roll out.

Deactivate the take-up reel

You can deactivate the take-up reel anytime; while printing or when the printer is idle.

Go to the front panel and tap Paper Source, then the Ellipsis icon .
Tap Deactivate take-up reel.
This message will appear in the front panel:

Note:
This can be done anytime, while printing or when idle.

Note:
The take-up reel has to be attached again after.

Switch multi-function roll accessory functions between take-up reel and paper source

Simplify your operation, boost workflow productivity, and change between take-up reel and paper source with ease.

Switch from paper source to take-up-reel

Changing from paper source to take-up-reel has never been easier or quicker.

Go to the front panel and tap Paper.
Tap Output destination.
Tap the Ellipsis icon , then Switch source function, then select Take-up reel.
If Roll 2 is loaded, please Unload.
Slide the lever to the left.
Lower all the arms.
Ensure all the arms are down.
The take-up real is now ready as the Output destination.

Switch from take-up reel to paper source

Changing from take-up reel to paper source has never been easier or quicker.

Go to the front panel and tap Paper.
Tap the Ellipsis icon , then Switch source function, then select Paper source.
Slide the lever to the right to release the arms.
Roll 2 is now selected as paper source.

View information about the paper

To view the loaded paper information, tap the Paper icon , then the Roll icon.

The following information is displayed on the front panel:

Paper type you have selected
Roll status
Width of the paper in millimeters
Length of the paper in millimeters
Calibration status

If no paper is loaded, the message Out of paper is displayed.

The information is displayed in the Embedded Web Server (Paper tab > Paper Source, then click the card for the loaded paper to see the extra details of calibration and length).

Paper presets

Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time.

The printer must be given a description of the requirements of each paper type, this description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software, these are called installed papers. You can find more paper presets with an online search or with the HP Media Locator.

Online search in the paper library

You can search online for a paper preset by using the online search function within the Paper library front panel menu.

The printer connects to the HP Media Locator database on the Internet and allows you to search all available paper presets for your particular printer model, including HP and third-party paper brands. Hundreds of different paper presets may be available, and the database of paper presets is continuously updated and expanded. You will always get the most up-to-date content in this way.

When the printer is connected to the database (this may take a few seconds), a list of all available paper presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset by tapping its name. Besides browsing, there are two additional ways to look for presets: free-text search and filters.

Free-text search allows you to type in any text using an on-screen virtual keyboard; all paper presets containing that text in any part of their name or description will be displayed.

Filters are available for brand, type, sub-type, and application. When a value is selected for a given filter, only the matching paper presets will be displayed. For example, if you select "HP" from the brand filter, only HP paper presets will be displayed. The effect of using more than one filter is to narrow the search to the combination of the filter settings. For example, if you choose "HP" from the brand filter and "Self-Adhesive Vinyl" from the type filter, only paper presets for HP Self-Adhesive Vinyl papers are displayed.

Once you have located the paper preset of your choice, tapping its download icon will queue it for automatic download and installation in the background. You can select as many paper presets as you want for download and installation (they will be processed in the order that they were selected). You can return to another part of the Media Manager or another front-panel screen at any time after queuing presets for download, and this will not interrupt the download and installation process.

Once a paper preset has been downloaded in the background, it is checked and installed on the printer's hard disk. During checking and installation, a full-screen message is shown on the front panel. This message disappears when checking and installation is complete.

The new paper preset now appears in the paper library, together with all previously installed and factory-provided presets, and is ready for use.

HP Media Locator

The HP Media Locator database of paper presets can also be accessed from a Web browser.

Visit https://www.printos.com/ml/. This provides access to the database for different regions, printer models, applications, suppliers, paper types, and so on.

When you have located the paper preset of your choice, you can download it to your computer. To install the preset into the printer with which you want to use it, use the printer's Embedded Web Server. Click Paper > Paper management > Import paper preset.

Click the Browse icon and navigate to the paper preset file that you have previously downloaded to your computer, then click Import to install the preset in your printer.

The Embedded Web Server also allows you to export one or more paper presets from your printer for use with another printer of the same model. To export more than one paper preset at a time, select the paper presets and press the Export button. All exported presets will be saved in the same paperpresets.oms file.

When importing a previously exported paper preset, you may see a message warning you that the package is not signed (only packages downloaded from the HP Media Locator Internet database are digitally signed, as a form of authentication); you can either ignore the warning and continue with the installation, or abort the installation.

If you get an error message while exporting:

Check that you have enough disk space available.
Check whether importing multiple paper presets will exceed the maximum permitted for the printer (10 presets).

To install a downloaded paper preset

If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer.

After finding the right paper preset at https://www.printos.com/ml/, or the paper manufacturer's website, click the Download now button and save the paper preset (an .oms file) on your computer.
Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress.
Start the HP DesignJet Utility or the Embedded Web Server.

In the Embedded Web Server, click the Paper tab. In the Paper Management section, click the Paper preset tab.
On the Import page, select the paper preset file that you downloaded in step 1.
Click the Import button and wait for the update process to finish. It may take some time.
Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel.

Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver. The paper preset for the new paper type is ready to use by your application.

To create your own paper preset

Before using a custom paper type with your printer, you should add a paper preset for the new paper. You can create a new paper preset directly from the front panel.

The paper preset name will appear in the printer driver and on the front panel. To create a paper preset, follow this simple procedure:

Go to the installed papers inside the paper library in the front panel.
Tap the Add new paper icon .
Enter your paper's name.

Note:
The paper's commercial name is likely to be the most understandable for other users of the printer.
Select a paper category from the menu. The paper category determines the amount of ink used and other basic printing parameters.
Select the appropriate settings: thickness, drying time, horizontal cutter, vacuuum, cutter, advance factor, etc.
If paper calibration is recommended, the system will prompt you with this option. Click the Right arrow icon .
You can rename, delete, clone or even reset the settings. You will find the paper name in the Custom paper category in the front panel.
Now that you have created the paper preset, you will be able to select the paper type from the front panel and from the driver under the Custom paper category.
You can export the new paper preset to your computer and use it on other HP DesignJet Z series printers, by using the Embedded Web Server:
1. From the Paper tab, click Paper management > Export paper preset.
2. Select a paper preset and click the Export button. An OMS package with the paper preset will be downloaded.
Note:
This page shows only the custom paper presets that you can export.

Generic presets

Generic presets are each designed for a whole paper category, rather than for a particular paper type.

Generic presets cannot be edited, erased, saved, color-calibrated or ICC profiled; but they can be cloned. Therefore, if you would like to modify a generic preset in any way, you should first clone it and then work on the clone, which is fully editable.

The printer provides generic presets for the supported paper categories: see Supported paper types.

Clone a paper preset

You may wish to clone and edit a preset for various reasons.

To assign a name of your own choice to the preset
To adjust the preset to the precise characteristics of your paper
To adjust the preset to your intended use of the paper, which may range from highest-quality printing to fast production output.

You can clone a paper preset from the front panel or Embedded Web Server (EWS). Follow these steps to clone from the front panel:

Select a preset in the Paper Library.
Click Clone to clone the preset, and enter a name for the new preset.

Note:
You can also clone a paper preset from the Embedded Web Server.

Modify a paper preset

You can modify a preset from front panel or the Embedded Web Server. To do it from the front panel: press Modify.

Then tap the Edit icon of the print mode that you want to modify; or tap Add new print mode. You can delete or change the name of any print mode; although you should keep at least one print mode.

Note:

You can define up to six print modes.

Note:

The number of passes in an existing print mode cannot be changed. If you want to change the number of passes, create a new print mode.

Note:

You are not allowed to create two print modes with the same number of passes, the same efficiency mode, and the same color saturation.

Note:

You can also edit paper presets from the Embedded Web Server.

To change the values, you must print a test plot. Check it and choose the number in the pull-down color-saturation menu that matches your preferences in terms of curing and drying. If none of the options are good enough, try changing the temperature and reprint. You can also change the paper advance settings.

Delete a paper preset

You can delete paper presets that you have added yourself, but not those that were supplied with the printer.

To do it from the front panel, press the Bin icon in the Paper Library screen, or from the Embedded Web Server in the Installed Papers tab.

Delete paper preset (only available for custom papers):

If you delete a preset, you will lose the reference to that paper in the usage and accounting information. Instead of the name of the paper, from that moment on you will see “Deleted paper” in the usage and accounting information.

Printing paper info

Enable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer.

Note:

The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when loading the paper, or load a roll that has the paper-data barcode printed on it.

Note:

The barcode can only be printed with generic paper. Custom (cloned) paper cannot be used with this functionality.

Note:

This option can be expected to work only with papers that are completely opaque: it may fail with transparent or translucent papers.

To enable the Printing paper info option, go to the front panel and tap the Settings icon , then Paper source > Printing paper tracking information > Enable.

Note:

Enabling this option slightly changes the paper loading and unloading procedures.

Move the paper

If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one.

Alternatively, if you have a Z9⁺ Pro printer, you can move the paper, tap the Move and cut icon on the home screen or in the status center.

Feed and cut the paper

The printer advances the paper and makes a straight cut across the front edge.

There are several possible reasons why you might want to do this:

To trim the leading edge of the paper if it is damaged or not straight.
To feed and cut the paper when the automatic cutter has been disabled.
To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages.

Note:

The printheads are serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.

Note:

Some papers cannot be cut by the automatic cutter. In this case, the printer advances the paper without trying to cut it.

CAUTION:

Remove the cut piece from the output tray. If strips or short prints are left in the output tray the printer could jam.

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Tip:

To move the paper without cutting it, see Move the paper.

Maintain paper

Always keep your paper well protected and well stored in order to print on it at the highest quality.

To maintain paper quality, follow the recommendations below:

Store rolls covered by another piece of paper or cloth
Clean input and output platens
Always keep the window of your printer closed

Note:

Photo and coated paper requires careful handling, see Print is scuffed or scratched.

Change the drying time

You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.

Tap the Settings icon , then Default printing configuration > Print retrieval > Drying time. You can select:

Extended, to set a longer than recommended time to ensure ink is completely dry
Optimal, to set the default and recommended time for your selected paper (this is the default setting)
Reduced, to set a shorter than recommended time when quality is of lower importance
None, to disable the drying time and remove your print as soon as it finishes printing

CAUTION:

If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print.

Note:

If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.

Turn the automatic cutter on and off

To turn the printer's cutter on or off, go to the front panel and tap the Settings icon , then Default printing configuration > Cutter, and change the cutter option.

The default setting is On.

Important:

When printing with HP Click, enable and disable the setting on the front panel.

Note:

If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading, unloading and switching between rolls.

Tip:

To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper.

Unload the take-up reel

Wait for the take-up reel to finish rewinding before you remove it.

Warning:

Take care not to get your fingers trapped.

At the front panel, tap the Move and cut icon in the front panel’s top bar.
Tap the Cut icon .
Remove the take-up reel (after it has finished rewinding).

HP Support Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP DesignJet printers and solutions.

Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:

Multimedia tutorials
Step-by-step how-to guides
Downloads: the latest printer firmware, drivers, software, paper presets, etc.
Technical support: online troubleshooting, customer care contacts and more
Workflows and detailed advice for completing various printing tasks from particular software applications
Forums for direct contact with the experts, both HP and your colleagues
Warranty tracking online, for your peace of mind
Latest product information: printers, supplies, accessories, software, etc.
Supplies Center for all you need to know about ink and paper

The HP Support Center can be found on the HP website at the following link: http://www.hp.com/go/Z6pro64/support for Z6 Pro printers, or http://www.hp.com/go/Z9pro64/support for Z9⁺ Pro printers.

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

Networking

Introduction

The printer provides a single RJ-45 connector port for a network connection. In order to meet Class A limits, the use of shielded I/O cables is required.

The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the printer's front panel, or through other configuration tools once network communication is established.

The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For security, it includes features to control IP traffic to and from the printer and supports configuration of IP Security (IPsec) protocols.

Control network protocols

The printer can simultaneously support multiple network communication protocols. This allows network computers that may be using different protocols to communicate with the same printer.

Each protocol may require some configuration before the printer can communicate on the network. For some protocols, required parameters are automatically sensed and user-specified settings are not needed. However, for other protocols, there may be many parameters to configure.

Enable or disable network protocols

If a network protocol is enabled, the printer may actively transmit on the network even when there are no computers on the network that use the protocol. This may increase network traffic. To eliminate unnecessary traffic, you can disable unused protocols.

Disabling unused protocols lets you:

Reduce network traffic by eliminating broadcast messages from unused protocols
Provide better control over who prints to the printer by eliminating users from other networks who might route print jobs to this printer
Display protocol-specific error conditions for enabled protocols only

To disable unused protocols through the device’s control panel menu, see Front panel menu items. For other tools, such as system command access to the embedded Telnet server, see the HP Jetdirect Print Server Administrator’s Guide for your print server model.

Front panel menu items

To access the printer network configuration settings, go to the front panel and tap the Connectivity icon , then the small Settings , then Network > Gigabit Ethernet > Modify Configuration.

Front panel menu items
Menu item	Sub-menu item	Sub-menu item	Values and description
Information	Print Sec Report	-	Yes: Prints a report. No (default): Does not print a report.
TCP/IP	Host Name	-	An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address.
	Idle Timeout	-	The time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout).
	IPV4 Settings	Config Method	Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual: Use the manual settings menu to configure TCP/IPv4 parameters.
		DHCP Release	This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. Yes (default): The current DHCP lease is saved. No: The current DHCP lease and the leased IP address are released.
		DHCP Renew	This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease.
		Manual Settings	(Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer (n.n.n.n). Default Gateway: The IP address (n.n.n.n) of the gateway or router used for communications with other networks.
		Default IP	Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
		Primary DNS	Specify the IP address (n.n.n.n) of a Primary DNS Server. Note: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.
		Secondary DNS	Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. Note: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.
	IPV6 Settings	Enable	Use this item to enable or disable IPv6 operation on the print server. Off: IPv6 is disabled. On (default): IPv6 is enabled.
		Address	Use this item to manually configure an IPv6 address. Manual settings: Use the Manual settings menu to enable and manually configure a TCP/ IPv6 address. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration. Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax.
		DHCPV6 Policy	Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. Router unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server. Always: Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server.
		Primary DNS	Use this item to specify an IPv6 address for a primary DNS server that the print server should use. Note: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.
		Secondary DNS	Use this item to specify an IPv6 address for a secondary DNS server that the print server should use. Note: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.
	Web Proxy	Proxy Type	TBC
		Curl	TBC
		Proxy Server	Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets. For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address.
		Proy Port	Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Security	Secure Web	-	For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site. HTTP/HTTPS: Access using either HTTP or HTTPS is permitted. Note: The factory default setting depends on the print server model.
	IPSEC	-	Specify the IPsec or Firewall status on the print server. Keep: IPsec/Firewall status remains the same as currently configured. Disable: IPsec/Firewall operation on the print server is disabled.
	802.1x	-	-
	Reset Security	-	Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults.
Link Speed	-	-	The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network device might be lost. Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 10T Auto: Limits auto-negotiation to a maximum link speed of 10 Mbps. 100tx Half: 100 Mbps, half-duplex operation. 100tx Full: 100 Mbps, full-duplex operation. 100tx Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000 Full: 1000 Mbps, full-duplex operation.

Link configuration methods

The printer supports 10, 100, or 1000 Mbps network link speeds using full-duplex or half-duplex communication modes (a 1000T half-duplex selection is not supported). By default, it will attempt to auto-negotiate its link operation with the network.

When connecting to network hubs and switches that do not support auto-negotiation, the printer will configure itself for 10 Mbps or 100 Mbps half-duplex operation. For example, when connected to a non-negotiating 10 Mbps hub, the print server will automatically set itself to operate at 10 Mbps half-duplex.

If the printer is not able to connect to the network through auto-negotiation, you can set the link setting by one of the following methods:

The front panel
The Embedded Web Server
The Telnet interface, through a system command prompt
Network management tools such as HP Web Jetadmin

Troubleshooting

IO Configuration card

The IO Configuration card provides comprehensive print server status. The information provided is an important diagnostic tool, especially if network communication is not available.

For a description of messages that may appear on the card, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

For detailed connectivity information, go to the Connectivity menu and click Network card or Services card to see all the information available.

The network card provides details about the network configuration and status. The services card provides information about the state of connections to HP services.

On the network card, look for the status message I/O Card Ready.
If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.

If a message other than I/O Card Ready appears, try the following:
1. Turn the printer off and then on again to re-initialize the print server.
2. Check that the status indicator lights (LEDs) are providing proper status.

See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot other messages.

Reset network parameters

If you accidentally misconfigured the printer’s network settings, they can be reset to factory default values by tapping the Connectivity icon , then the small Settings icon , then Network > Restore connectivity factory settings.

CAUTION:

A factory-installed HP Jetdirect X.509 certificate will be saved during reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved.

Link troubleshooting

The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity.

If a link failure is indicated, try the following:

When the green light is on, the printer has successfully linked to the network.
When the yellow light is blinking, there is network transmission activity.

If the printer does not successfully connect to the network:

Both LEDs will be off.
The alert No network cable connected will appear on the front panel.

Check the cable connections at both ends.
Consider replacing the cables by known good ones.
Consider switching to another network connector in the network switch, hub, or device to which the printer is connected.
Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods. Turn the printer off, then on again, to re-initialize the setting.

Print a Connectivity Configuration page and check link settings.

Check link settings
Item	Description
Port Config	If the printer is properly linked, this item has one of the following values: 10BASE-T HALF: 10 Mbps, half-duplex 10BASE-T FULL: 10 Mbps, full-duplex 100TX-HALF: 100 Mbps, half-duplex 100TX-FULL: 100 Mbps, full-duplex 1000TX FULL If the printer is not properly linked, one of the following messages will appear: UNKNOWN: The printer is in an initialization state. DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure the link settings, or restart the printer.
Auto Negotiation	Indicates whether auto-negotiation for link configuration is on or off. ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation.

In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. See Reset network parameters.

Communication failures between computer and printer

There are a number of issues that can cause your printer to stop working and lose communication.

Some symptoms are:

The front-panel display does not show the Received jobs message when you have sent jobs to the printer.
Your computer displays an error message when you are trying to print.
Your computer or printer hangs (stays idle), while communication is taking place.
Print jobs get stuck in your computer’s print spooler.
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).

To solve a communication problem:

Ensure that you have selected the correct printer when sending your job.
Ensure that the printer works correctly when printing from other applications.
If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, try using it when connected directly to your computer.
Try another network cable.
Remember that very large prints may take some time to receive, process and print.
If your printer displays warning or error messages that require action, take the required action before trying to print.

Cannot access the Embedded Web Server

If you connect directly to your printer with a USB cable, you cannot access the Embedded Web Server.

If you have not done so already, read Embedded Web Server.
Make sure that Embdedded Web Server functionality is enabled in the printer: from the front panel, tap the Settings icon , then Security > Embedded Web Server (EWS) > On.
Check the proxy configuration in your Web browser in case it is preventing communication with the printer.
Ensure that the printer works correctly when printing or accessed from other applications.
If the printer displays warning or error messages that require further action, take the action to resolve the problems.
If all else fails, turn the printer off and on again with the power key on the front panel.

Print jobs take too much time to be received by the printer

If you send a very large print to the printer, there will normally be some delay before it starts printing.

However, if you think you are experiencing abnormally long delays, there are various things you could check:

Make sure the network cable connected to the printer is rated at least Cat5e.
Make sure that gigabit-speed networking equipment and cabling interconnects your computer client to the printer.
Make sure that there are no network link issues. See Link troubleshooting.
Take into account that, in network deployments with IPSec security protocols enabled and configured in the printer, network performance may be reduced due to the use of cryptographic algorithms to protect network communications.
Try resetting the network configuration to its factory settings in order to get default settings that are suitable for most standard network environments. See Reset network parameters.
You may also find it helpful to test connecting the computer to the printer directly, using a normal Ethernet (Cat5e or Cat6) cable point-to-point, without passing through an Ethernet switch or router. In this configuration, the printer and the computer should both automatically change their IPv4 addresses to the form 169.254.x.x . In this point-to-point configuration you can discard any issues caused by other network equipment.

Printing

Introduction

There are various different ways in which you can choose to print, depending on your circumstances and preferences.

Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript file directly from RIP. See Printing from a computer with a RIP (optional).
Print a TIFF, JPEG, HP-GL/2, or PDF file directly from a computer connected to the printer, using HP Click Printing Software. See the HP website at the following link: http://www.hp.com/go/DesignJetclick.
Print any kind of file from a computer connected to the printer, using a software application that can open the file, and a printer driver supplied with your printer. See Print from a computer using a printer driver.

Printing from a computer with a RIP (optional)

Each RIP has specific requirements. Check with your RIP vendor to find out the requirements for the computer that you'll be using for the RIP station.

For a complete list of certified RIP stations available for this printer, see the HP website at the following link: https://www8.hp.com/us/en/large-format-printers/designjet-printers/zseries-rips.html. Make sure that the RIP station is fully functional and ready for installation.

Print from a computer using a printer driver

You have two options to install the printer driver.

1. HP Printer Driver Installer

The HP Printer Driver Installer can be downloaded from the relevant product page by searching the printer model from the HP website at the following link: https://support.hp.com/us-en/drivers/printers. When you have searched the printer model then navigate to the Driver-Driver Pack tab and download the HP Printer Driver Installer and proceed to install on the computer.

2. Add Printer Driver Wizard

Like the HP Printer Driver Installer, the Add Printer Driver Wizard provides an easy-to-use interface for installing the printer driver. However, unlike the HP Printer Driver Installer, the Add Printer Driver Wizard only installs the printer driver, and does not allow the user to install any additional printer software.

Use the Windows Add a Printer wizard to install the built-in print driver.

Wireless or wired network connection (Windows 10, 8)

Install the built-in print driver over a network connection with Windows 10 or Windows 8.

In Windows, search for and open the Control Panel.
Tap Devices and Printers, and then tap Add a printer.
On the Choose a device or printer to add to this PC window, select your printer, tap Next, and then follow the on-screen instructions to install the driver.

If your printer is not in the list, continue with these steps:
Tap The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
Tap Next.
Select the port to be used by your printer, such as USB001 for a USB connected printer, and then tap Next.
Tap Windows Update, and then wait for the print drivers to update.
Tap HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then tap the name of your printer in the Printers pane.
- If your printer is in the list, select it, tap Next, and then follow the on-screen instructions to install the driver.
- If your printer is not in the list, tap the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps:
Select Add a printer using TCP/IP address or hostname, and then tap Next.
Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then tap Next. To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then tap Next to install the print driver.

Driver settings

The driver has two options for printing: basic and advanced.

Basic

Contains basic operations to print a job:

Document size
Orientation of the plot
Apply a margin layout:
- Standard: Image prints on the selected page size, with a narrow margin between the image and the paper edges. The image should be small enough to fit between the margins.
- Clip content by margins: Image prints on the selected page size, with a narrow margin between the image and the paper edges. If the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border.
- Oversize: Image prints on a page slightly larger than the selected size. If you cut off the margins you have a page which is the size you selected, with no margins remaining between your image and the edges of the paper.
- Borderless: Image prints on the selected page size, with no margins. The image is slightly enlarged to ensure that no margin is left between the edges of the image and the edges of the paper. By default, the Horizontal cutter box is checked; uncheck it if you want to cut the paper manually.
Color mode:
- Color: Uses ink from all cartridges for full color prints.
- Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and gray tones for high quality black and white prints.
Print quality of the job

Advanced

Contains advanced operations for custom printouts. The options may change between PCL and PDF drivers and are divided into 5 different subcategories:

Document

Select the paper type
Apply scaling to the job:
- Allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size).
Alignment:
- Left
- Center
- Right
Mirroring
Apply rotation

Output

Enable/disable the cutters
Order the pages
Printer margins
Remove blank areas
Job destination
Folding style (If the printer has a folder attached)

Color and quality

Maximum detail
Economode
More passes
Gloss enhancer
Pantone emulation (In case of PDF driver)
Color management
RGB source profile:
- The color features can be managed by application or printer.
Advanced color adjustments (In case of PCL driver)
Allows you to create custom RGB profiles to save and apply them to the printouts
CMYK source profile (In case of PDF driver)

Accounting

Option to introduce an accounting ID for the job

Storage

Option to type a user or job name
Storage mode of the job (Print & store, Print & delete, etc.):
- Print and store: After a job has printed, it is stored in the printer; more copies can then be printed from the front panel.
- Print and delete: Once printed, the job is automatically removed from the printer.
- Retrieve from front panel (personal job): Use the personal job printing feature to specify that a job cannot be printed until you release it from the printer's front panel.
  
  Note:
  To preview it in the Embedded Web Server, you will need to enter the PIN.
- Retrieve from front panel (private job): Use the private printing feature to specify that a job cannot be printed until you release it with a PIN. First click Retrieve in the front panel (private job), after which the PIN to Print checkbox will be available. If checked, a 4-digit personal identification number must be set. The PIN is sent to the printer as part of the print job. After sending the print job, use the PIN to print the job. Once printed, a job is automatically removed from the printer.
  
  Note:
  To preview it in the Embedded Web Server or in the front panel, you will need to enter the PIN.

Advanced print settings

The rest of this chapter explains the various print settings that you can use when printing with a printer driver or the front panel. These methods offer a relatively large number of settings in order to satisfy all requirements.

Tip:

In general you are recommended to use the default settings unless you know that they do not meet your requirements.

Tip:

If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows printer driver, and as a 'preset' in the macOS printer driver.

Select print quality

In the PCL or PDF driver dialog: Go to the Basic section and the Print quality option is visible. You can select the quality options from the drop-down selector.

To enable or disable other settings like Economode or Maximum details, tap Advanced and scroll down to Color and Quality where there is a toggle to enable or disable these options.

You can also reach any of these features from the Search option, just tap the Jobs icon and a text box appears. Type the name of the option to configure, and the driver offers different options. Tap the option you want to select it.

Select paper size

The paper size specified here should be the paper size in which the document was created.

Note:

It is possible to rescale the document to a different size for printing. See Rescale a print.

In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then select your paper size from the Document Size list.
In the macOS Printer Setup dialog: Select your printer from the Print settings list, then select your paper size from the Paper Size list.

Note:
If you are printing with the V4 driver and from Adobe Acrobat, the page size and orientation are determined by the application.

Note:
Adobe Illustrator is a passthrough application, which means that it manages page size and orientation. In the Illustrator print dialog you have to select the page size. To print a custom size job, create a custom paper in print management and then select it in the Illustrator print dialog.

Note:
If your application offers no Page Setup dialog, use the Print dialog.
Using the front panel: tap the Settings icon , then Default printing configuration > Paper options > Paper size.

Note:
If the paper size is set from your computer, it overrides the paper size setting in the front panel.

Custom paper sizes

If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it.

Use the Windows printer driver

You can create and save custom paper sizes to suit your requirements.

Click the Paper/Quality tab.
Click Custom.
Enter the name and dimensions of your new paper size.
Click OK. The new paper size is automatically selected.

Use Windows forms

Unrestricted users can create a new Windows form.

From the Start menu, or from the Control Panel, select Printers and Faxes.
From the File menu, select Server Properties.
In the Forms tab, check the Create a new form box.
Enter the name and dimensions of your new paper size. Leave the margins as 0.00.
Click the Save Form button.
Go to the printer driver, and select the Paper/Quality or Paper tab (depending on the driver version).
Select More… from the drop-down list of paper sizes.
Select your new paper size from the group of Custom sizes.

A custom paper size created with Windows forms has specific characteristics:

The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off.
Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory is the minimum required.
The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size.
If a printer queue is shared, this paper size will appear in all the client computers.
If a printer queue is shared from another computer, this paper size will not appear on the driver´s document size list. A Windows form in a shared queue needs to be created in the server.
If the printer queue is deleted, the paper size is not deleted.

Use the macOS printer driver

If your application offers no Page Setup dialog, use the Print dialog.

Go to the Page Setup dialog ( use Print if you don´t have it).
Select Paper Size > Manage Custom Sizes.

Select margin options

By default, the printer leaves a 5 mm0.2 inch margin between the edges of your image and the edges of the paper.

However, you can change this behavior in several ways:

In the Windows V3 driver dialog: Select the Paper/Quality tab, and click the Cutter Settings button. In the Layout and Margins window, you can see the options described below.
In the Windows V4 driver dialog: Select the Layout tab. In the Layout Mode area, you can see the options described below.

If you want to change the default cutter options, select the Output tab, and click Roll options.
In the macOS Print dialog: In the Margins/Layout panel, you can see the options described below. However, the available options depend on the paper size selected.
Using the front panel: Tap the Settings icon , then Default printing configuration > Margins, to see the options described below.

You will see at least some of the following options.

Margin:

5 mm 197 mils

Margin layout:

Standard
Clip contents by margins
Oversize

Print on loaded paper

To print a job on whichever paper is loaded in the printer, choose the Paper Type option in your printer driver.

Choose the following:

In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then select Use Printer Settings in the Paper Type drop-down list.
In the macOS Print dialog: Select the Paper/Quality panel, then select Any in the Paper Type drop-down list.

Note:

Use Printer Settings (Windows) or Any (macOS) is the default Paper Type selection.

Rescale a print

You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).

This may be useful:

If your software does not support large formats
If your file is too large for the printer's memory—in this case, you can reduce the paper size in your software and then scale it up again using the front-panel option

You can rescale an image in the following ways:

In the Windows driver dialog: Go to the Layout/Output or Paper tab (depending on the driver version) and look at the Resizing Options section.
- The Actual size option leaves the size of the image unchanged.
- The Fit to option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
- The % of actual size or Scale % option (depending on the driver version) enlarges the printable area of the original paper size (the page minus the margins) by the percentage indicated, then adds the margins to create the output paper size.
In the macOS Print dialog: Click Paper handling, check the box Scale to fit paper size, and select the paper size to which you want to scale the image. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
Using the front panel: Tap the Settings icon , then Default printing configuration > Paper options > Resize.

Change the treatment of overlapping lines

This only applies when printing an HP-GL/2 job.

The merge option controls the overlapping lines in an image. There are two settings:

Off: Where the lines cross, only the color of the top line is printed. This is the default setting.
On: Where the lines cross, the colors of the two lines merge.

To turn merge on, go to the front panel and tap the Settings icon , then Default printing configuration > HP-GL/2 options > Merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings.

Preview a print

Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print.

To preview a print under Windows, you have the following options:
- Use the HP Print Preview application:
  
  Check the Show preview before printing box, which you can find in the right bottom corner of the driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be launched.
  
  Check that the preview of the job is what you wanted. If so, click Print, otherwise click Cancel; you can readjust the driver settings before trying again.
  
  Note:
  The Show preview before printing box appears in the driver dialog only if HP Print Preview is installed in your computer. See HP Print Preview.
- Use your application's print preview option.
To preview a print under macOS, you have the following options:
- Use your application's print preview option.
- There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS. A print preview is always shown at the upper left of the Print dialog box for most applications.
- Choose the HP Print Preview option from the PDF menu at the bottom of the Print dialog box. The print preview is displayed by a separate HP Print Preview application.

Print a draft

You can specify fast draft-quality printing in several different ways.

In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed').
In the macOS Print dialog: Go to the Paper/Quality panel, click Standard in the quality options, and move the print-quality slider to the extreme left ('Speed').
Using the front panel: Tap the Settings icon , then Default printing configuration > Print quality > Select quality level > Fast.

You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings.

In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and look at the Print Quality section. Select Custom Options or Advanced (depending on the driver version), then set the quality level to Fast and check the Economode box.
In the macOS Print dialog: Go to the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box.
Using the front panel: Tap the Settings icon , then Default printing configuration > Print quality > Enable economode.

Note:

If the print quality is set from your computer, it overrides the print-quality setting in the front panel.

High-quality printing

You can specify high-quality printing in several different ways.

In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality').
In the macOS Print dialog: Go to the Paper/Quality panel, click Standard in the quality options, and move the print-quality slider to the extreme right ('Quality').
Using the front panel: Tap the Settings icon , then Default printing configuration > Quality level > Best.

Note:

If the print quality is set from your computer, it overrides the print-quality setting in the front panel.

If you have a high-resolution image

If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality.

In the driver dialog (macOS Print dialog): Select Custom instead of Standard print-quality options, then click Best and check the Maximum detail box.
Using the front panel: Tap the Settings icon , then Default printing configuration > Print quality > Enable maximum detail.

Note:

The Maximum detail option results in slower printing with photo papers, but it does not increase the amount of ink used.

Print in gray shades

You can convert all colors in your image to shades of gray.

See Printing in grayscale.

Print with crop lines

Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines with individual jobs in the following ways:

In the Windows V3 driver dialog: Select the Paper/Quality tab, then click the Margins/Cutter Settings button. Check the Draw cutting lines box in the Layout and Margins window.
In the Windows V4 driver dialog: Select the Output tab, then check the Crop lines box.
In the macOS Print dialog: Select the Finishing panel, then Crop lines.

Alternatively, you can choose to print crop lines with all jobs by default:

Using the front panel: Tap the Settings icon , then Default printing configuration > Paper options > Enable crop lines > On.

To print crop lines with nested jobs (see Nest jobs to save roll paper), you must select a different option:

Using the front panel: Tap the Settings icon , then Job management > Nesting options > Enable crop lines > On.

Use paper economically

Follow the recommendations for making economical use of paper.

If you are printing relatively small images or document pages, you can use nesting to print them side by side instead of one after another. See Nest jobs to save roll paper.
You may be able to save some roll paper by using the following options:
- In the Windows driver dialog:
  - With a version 3 driver: Click the Paper/Quality tab, then the Margins/Cutter Settings button, then check the box Remove blank areas.
  - With a version 4 driver: Click the Output tab, then Roll options, then check the box Remove blank areas.
  You can also select the Layout/Output or Layout tab (depending on the driver version) and then select one of the Rotation options.
- In the macOS Print dialog: Select the Finishing panel, then Remove Blank Areas and/or Rotate.
If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print.
You can adjust how much paper is wasted between jobs from the front panel: Tap the Settings icon , then Output options > Cutters > Perform a clean cut after end of job. The following options are available:
- Disable cut: The printer will not perform a clean cut at the end of a job
- Large cut: Default on Z6 Pro printers
You can further adjust how much paper wasted between jobs from the front panel: Tap the Settings icon , then Output options > Cutters > Reduce paper feed on clean cut.

Nest jobs to save roll paper

Nesting means automatically printing images or document pages side by side on the paper, rather than one after the other. This is done to avoid wasting paper.

Direction of paper flow
Nesting off
Nesting on
Paper saved by nesting

When does the printer try to nest pages?

When both of the following are true: The printer is loaded with roll paper, not sheet paper, and the printer's Nest option is turned on.

See How to turn nesting on and off.

What pages can be nested?

All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll. A single group of nested pages cannot be split between two rolls.

Which pages qualify for nesting?

In order to be in the same nest, the individual pages must be compatible.

All pages must have the same print quality setting (Economode, Fast, Normal or Best).
The Maximum Detail setting must be the same on all pages.
The Layout/Margins setting must be the same for all pages.
The Mirror Image setting must be the same for all pages.
The Rendering Intent must be the same for all pages.
The Cutter setting must be the same for all pages.
Pages must be all color, or all grayscale: not some in color and some in grayscale.
All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest):
- PCL3, RTL, TIFF, JPEG
- PostScript, PDF
JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases.

How to turn nesting on and off

To turn nesting on or off first make sure that the start of printing is set to After Processing.

See Select when to print a job.

Then go to the front panel and tap the Settings icon , then Job management > Nest options > Nesting.

You will see the following options:

In order: Pages are nested in the order in which they are sent to the printer (this is the default option). The nested pages are printed as soon as one of three conditions is met:
- The next page will not fit on the same row as the other pages already nested.
- No page has been sent to the printer during the specified wait time.
- The next page is incompatible with the pages already nested (see Nest jobs to save roll paper).
Optimized order: Pages are not necessarily nested in the order in which they are sent to the printer. When it receives an incompatible page, the printer holds it and waits for compatible pages to complete the nest. The nested pages are printed as soon as one of three conditions is met:
- The next page will not fit on the same row as the other pages already nested.
- No page has been sent to the printer during the specified wait time.
- The incompatible-page queue is full. The printer can queue up to six incompatible pages while nesting compatible pages. If it receives a seventh incompatible page, the nest is printed as it is.
Off: nesting is disabled.

Tip:

Optimized order uses the minimum amount of paper; however, it may take longer to print because the printer waits for compatible pages to arrive.

How long does the printer wait for another file?

So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue.

The waiting period is the nest wait time; the factory default nest wait time is 2 minutes. This means that the printer waits for up to 2 minutes after the last file is received before printing the final nest. You can change this waiting time from the printer's front panel: tap the Settings icon , then Job management > Nest options, and select the wait time. The available range is 1 to 99 minutes.

While the printer is waiting for nesting to time out, it displays the remaining time on the front panel, and in the Embedded Web Server’s Job queue tab.

Manage nesting in the Embedded Web Server

You can manage the nesting of your jobs in the Embedded Web Server’s "Job queue" tab.

The Up next box shows the jobs that are waiting in the queue; the Now printing box shows the job or jobs that are currently printing.

In between them is the nesting box:

If you click the Nesting icon in the nesting box, the jobs in the Up next box will be nested; and the nesting box will display a countdown to the time when they will start printing. You can adjust this time: see How long does the printer wait for another file?.

When the printer is printing nested jobs, the Now printing box has a Cancel button to cancel all the nested jobs that are currently printing.

Use ink economically

Save on expenditure by following the recommendations for making economical use of ink.

For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and Economode.
Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the printheads can be useful, but it uses a small amount of ink.
Leave the printer permanently turned on so that it can maintain the printheads in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printheads.
Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printheads. Therefore, nesting jobs can save ink as well as saving paper (see Nest jobs to save roll paper).

Protect a paper type

You can protect selected paper types to avoid printing on them unintentionally. A protected paper type will be printed on only when the paper type is explicitly specified in the job.

Note:

This is for multifunction roll (accessory) only.

To protect a paper type, go to the front panel and tap the Settings icon , then Job management > Roll policies > Protected paper types, then select the paper type that you want to protect.

When a paper type is protected, the Protected icon appears before the paper name.

To print on a protected paper category, just select the paper type explicitly when submitting the job from a printer driver or other job submission software.

Note:

If a protected paper type is not explicitly selected, and no other paper types are available, an out-of-paper message will appear.

Unattended printing/overnight printing

The printer is well suited to long, unattended print jobs, having multiple rolls plus robust and consistent image quality.

Note:

Multifunction roll (accessory) only.

Here are some recommendations to help you deal with a long queue of printing jobs.

If feasible, use brand-new long rolls of paper.
If you want to print on partly-used rolls, you can check the paper type and the remaining length in the Embedded Web Server or in the front panel, to confirm that you have enough paper to print all your jobs.

Note:
Information on the remaining length is available only if you told the printer the length of the roll when you loaded it, or if the printer read the length of the roll from the barcode printed on it.
Load two rolls of paper suitable for your jobs. If the printer finishes one roll, it will automatically switch to the other.
HP recommends the use of papers approved for your printer. See How to order supplies and accessories
Check that you have paper wide enough to print all of your jobs. Any jobs that are too wide may be put on hold for paper if the paper mismatch action is set to Pause and ask (see Solve paper mismatch).
Check the ink levels remaining in your HP Eco-Carton ink cartridges.
When you have submitted your print jobs, you can use the Embedded Web Server from a remote location to monitor their status.
Drying time should be set to Optimal.
Tap the Settings icon , then Job management > Roll policies > Use most depleted roll > On.

We recommend the following settings, depending on the paper type and what kind of prints you are making.

Recommended settings for unattended printing
Print type	Print mode	Maximum detail	Drying time	Paper types
Lines	Normal	Off	Optimal	Coated, Bond, Heavyweight Coated, Glossy
Lines and fills	Normal	Off	Optimal	Coated, Bond, Heavyweight Coated, Glossy
Maps	Best	Off	Optimal	Coated, Heavyweight Coated, Glossy
Renderings, photographs	Best	Off	Optimal	Coated, Heavyweight Coated, Glossy

Print from other software solutions

Each solution has specific requirements.

HP Click is an easy-to-use tool designed for people who want a simple way of printing on large format printers.

Ideal for a broad range of graphics and technical applications, including posters, roll-up banners, info-graphic presentations, maps, and CAD documents. For more information see the HP website at the following link: http://www.hp.com/go/clickDesignJet.
RIPs: You need to identify a suitable workflow solution for the printer

For a complete list of certified solutions available for this printer, see the HP website at the following links: https://www8.hp.com/us/en/large-format-printers/designjet-printers/workflow-solutions.html, and https://www8.hp.com/us/en/large-format-printers/designjet-printers/zseries-rips.html.

Make sure that the station is fully functional and ready for installation.

Paper gets into the lower module

The lower module has two paper diverters that can be used to block paper access when it is not used as a take-up reel.

To prevent paper getting into the lower module:

Unclip the diverters.
Move the diverters to the upper position.

Supported paper types

Your printer can use a wide range of paper types, including bond papers, coated papers, films, self-adhesive materials, banner and sign materials, and photo papers like satin or glossy.

Supported HP papers

Papers are sold by HP for use with your printer. See the latest information on HP-branded papers supported for your printer and download paper presets for any of these papers from the printer’s front panel.

The latest information is also available on the HP website at the following link:http://www.hplfmedia.com/.

Note:

On the webpage, go to the right pane and select the category Graphics & Technical, then filter by your printer.

Third-party-supported paper types

There is an Online search option you can use to find third party supported papers for your printer; from the printer's front panel, go to the Paper library to use it.

These generic paper types can also be used with your printer:

Plain papers

Plain paper < 90 g/m²
Plain paper 90–110 g/m²
Plain paper > 110 g/m²
Recycled
Colored paper

Technical papers

Natural tracing paper
Vellum
Translucent bond paper

Coated papers

Coated paper 90–100 g/m²
Heavyweight coated paper

Poster papers

Poster matte paper
Poster satin paper
Poster gloss paper
Photo semi-gloss paper
Blue-back paper

Banner and sign

Polypropylene
Tyvek 135 g/m²

Print is scuffed or scratched

The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is particularly noticeable on coated paper.

Glossy paper may be extremely sensitive to the basket or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing.

To reduce the risk of scuffs and scratches:

Handle prints carefully.
Avoid stacking prints on top of each other.
Catch your prints as they are cut from the roll and do not let them fall into the basket. Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the basket.

Printing in grayscale

You can easily convert all colors in your image to shades of gray.

Choose one of the following ways:

In your application program: Many programs provide this option.
In the Windows driver dialog: Go to the Color tab and look at the Output Color or Color Options section (whichever is available in your driver). Select Print in grayscale.
In the macOS Print dialog: Go to the Color Options panel and select Grayscale from the Mode drop-down list.

Select when to print a job

You can select at what point you want to print a job in the queue. Tap the Settings icon , then Job management > When to start printing.

Note:

The When To Start Printing options cannot be used with PostScript jobs.

There are three options you can select:

When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints.
When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
When Optimized is selected (this is the default setting), the printer calculates the best time to begin printing the page. It is usually the best compromise between the After Processing and Immediately settings.

Solve paper mismatch

If the paper currently loaded in the printer is not suitable for a particular job or page, the printer can automatically solve the conflict or give a number of choices depending on the printer policies.

Such a conflict may be caused by a job sent to the printer with no specific roll or paper type assigned to it, or by a roll coming to its end during printing. The following options are available in the paper mismatch settings menu; you can reach this menu from the job queue by tapping the Ellipsis icon , then the small Settings icon , then Mismatch actions > Paper mismatch ; or by tapping the Settings icon , then Job management > Mismatch actions > Paper mismatch.

Pause and ask (the most restrictive option): Printing stops until the correct paper is loaded. This option is recommended when the printer is attended. A message appears, asking what you want to do: cancel the job, print anyway, put on hold, or load paper. These options are also available in the job queue.
Hold job and continue with next: Put mismatched jobs on hold until the correct paper is loaded, and continue printing the rest of the job queue. The printer sends an alert whenever a job is put on hold. This option is recommended when the printer is unattended, even though the integrity of a job may be disrupted, to avoid stopping the queue. Once the paper required for the job is loaded, the job or pages are automatically resumed.
Print anyway (the least restrictive option): Print on whatever paper is loaded. The printer will choose the roll to print according to the following criteria: first where the page fits and then the same paper type. This option will never select a paper type that has been protected.

Contact HP Support

HP's Virtual Agent is there to provide you with support at any time day or night.

You can access the HP Virtual Agent for your printer from:

HP DesignJet Z6 Pro on the HP website at the following link: http://www.hp.com/go/DesignJetZ6Pro64in/VA.
HP DesignJet Z9⁺ Pro on the HP website at the following link: http://www.hp.com/go/DesignJetZ9Pro64in/VA.

HP Support is also available to you by telephone. What to do before you call:

Review the troubleshooting suggestions in this document.
Review the relevant driver documentation.
If you have installed third-party software drivers and RIPs, see their documentation.
If you call your support representative, please have the following information available to help us answer your questions more quickly:
- The product you are using (the product number and the serial number, found on the label at the back of the product)
- If there is an error code on the front panel, note it down; see Front-panel error messages
- The computer you are using
- Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers)
- The software and driver name and version number that you are currently using
- The Printer Service information, which you can get from the Embedded Web Server. In a Web browser, enter the IP address of your printer to access the Embedded Web Server. Then click Support > Service support > Service information > Display. If you need to send the information by email, you can download it as a file from your browser, and later send the file.
  
  Note:
  After you click Display, your browser may prevent the pop-up window from opening. In this case, you have to find the browser option that allows the window to open.
  
  Alternatively, from your browser you can send the page directly: click File > Send > Page by email.

Telephone number

Your HP Support telephone number is available on the HP website.

Visit the HP website at the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html.

Front-panel error messages

The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take.

In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact HP Support and be ready to give the numerical code from the error message. See Contact HP Support.

If the error message contains some other recommended action, follow the printer’s instructions.

System error log

The printer saves a log of system errors that you can access in two ways.

Using a USB flash drive:

Take a standard USB flash drive, formatted as FAT32.
Create an empty file in the USB flash drive (right-click, New > Text Document), and name it pdipu_enable.log
When an error message is displayed on the front panel, insert the USB flash drive into the Hi-Speed USB host port at the back of the printer. The log is automatically copied into the drive. You can remove the USB flash drive when prompted by the front panel.
Contact your support representative (see Contact HP Support) to share the file created in the USB flash drive.

Using the Embedded Web Server

In your Web browser, go to the HP website and insert your IP address into the following link: https://[printer ip address]/hp/device/support/serviceSupport.
Click the Download button to get the Diagnostic package.
Save the package in your computer and contact your support representative (see Contact HP Support).

Embedded Web Server

To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in the browser's address bar.

The following browsers are known to be compatible with the Embedded Web Server:

Apple Safari 12 and later
Mozilla Firefox 77 and later
Google Chrome 83 and later
Microsoft Edge 82 and later

You can find your printer's IP address in the printer’s front panel: tap the Connectivity icon , and then Network. See Configure your printer.

Note:

Your browser may display a security warning when you enter the IP address. If you have entered the correct address, it is safe to ignore the warning and continue to access the Embedded Web Server.

The Embedded Web Server window displays a menu used to access all the supported functionality. It supports the following languages: English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, Japanese. It uses the language that you specified in your Web browser options. If you specify a language that it cannot support, it is displayed in the language selected in the printer, or else in English.

To change the language, change your Web browser's language setting. To complete the change, close and reopen your Web browser.

Accessories

How to order supplies and accessories

Order ink supplies

Supported paper types

Supported HP papers

Third-party-supported paper types

Order other accessories

Introduction to the accessories

HP DesignJet Z Pro Series 2/3-in Core Adapter

HP DesignJet Gloss Enhancer Upgrade Kit (Z9+ Pro only)

HP DesignJet Z Pro Series 64-in Take-Up Reel

HP DesignJet Z Pro Series 64-in Multifunction Roll

Recycling and disposal instructions

Configure your printer

Connect the printer to your network

Modify network configuration

Install your printer under Windows

Uninstall the printer software under Windows

Install your printer under macOS

Uninstall the printer software under macOS

Set up printer services

Verify printer connection to HP

Configure firmware updates

Default administrator password

Unique password

How to find the default administrator password

How to change the default administrator password

Drivers

Specific Windows drivers

macOS drivers

Set Windows driver preferences

Change the graphic language setting

HP Print Preview

Order ink supplies

HP Support Center

Paper handling

General advice

Loading methods

Auto-feed

Assisted feed

Load a roll into the printer

From the front panel

Directly in the printer

Unload a roll

Use the take-up reel

Attach before printing

Attach while printing

Detach

Deactivate the take-up reel

Switch multi-function roll accessory functions between take-up reel and paper source

Switch from paper source to take-up-reel

Switch from take-up reel to paper source

View information about the paper

Paper presets

Online search in the paper library

HP Media Locator

To install a downloaded paper preset

To create your own paper preset

Generic presets

Clone a paper preset

Modify a paper preset

Delete a paper preset

Printing paper info

Move the paper

Feed and cut the paper

Maintain paper

Change the drying time

Turn the automatic cutter on and off

Unload the take-up reel

HP Support Center

Networking

Introduction

Control network protocols

Enable or disable network protocols

Front panel menu items

Link configuration methods

Troubleshooting

IO Configuration card

Reset network parameters

HP DesignJet Gloss Enhancer Upgrade Kit (Z9⁺ Pro only)