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Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
13.14, 13.15 jam error in the duplexer
Completely remove Tray 2 from the printer.
Push the green button to release the duplex pan.
Remove any jammed paper.
Close the duplex pan.
Reinsert Tray 2.
Press the front door release button.
Open the front door.
Close the front door.