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HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

During a print job, the printer stops feeding pages, the Edge lighting glows amber, an E4 error displays, and a notification displays on the HP Smart app. When you click the notification, a Paper Jam error message displays.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Automatically clear the jam

Paper jams can be real or false. The printer might report a paper jam even when there is no jam.

On the printer control panel, press the Cancel button to automatically clear the paper jam.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the ink cartridge access area

Remove any jammed paper from the ink cartridge access area.

Lift the ink cartridge access door until the lid locks into place.
Wait until the carriage stops moving before you continue.
With the printer turned on, disconnect the power cord.

Warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Move the carriage to the far left and far right, and then use both hands to remove any jammed paper or debris.
Behind the ink cartridge access area, remove the paper path cover by pinching the tabs together and lifting it out of the printer.
Use both hands to remove any jammed paper or debris inside the printer.
Lift the flip gate on the duplex rulers, and then remove any paper found underneath.
Press the flip gate down until it snaps into place.
Reinsert the paper path cover by pinching the tabs together and sliding the paper path cover into position.

CAUTION:
Do not place the back posts at the X locations.
Press the paper path cover down until it fully snaps into place.
Close the ink cartridge access door. If the cover does not fully close, make sure the paper path cover is properly inserted.
Pull out the output tray, and then lift the output tray extender.
Reconnect the power cord, and then turn on the printer.

Clear jammed paper from the input tray and cleanout area

Remove any jammed paper from the input tray and cleanout area.

Pull out the input tray, and then remove any paper.
Look inside the input tray and use both hands to remove any jammed paper or debris inside the printer.
Turn off the printer, and then disconnect the power cord.
Holding the top of the printer with one hand, turn the printer on its side, and then slide the input tray up to access the cleanout area under the printer.
Tilt the printer down to clearly view the cleanout area, and then use both hands to remove any jammed paper or debris inside the printer.
Check for and remove any paper in the paper pick rollers.
Return the printer to its normal position.
Reload paper, and then close the input tray.
Lift the ink cartridge access door and remove any loose objects that might have shifted when the printer was turned on its side.
Close the ink cartridge access door.
Reconnect the power cord, and then turn on the printer.

Clear jammed paper from the document feeder (6400 models only)

Remove any jammed paper from the document feeder.

Lift the document feeder cover.
Pull the jammed paper out of the rollers.

CAUTION:
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all pieces of paper from the printer, more paper jams are likely to occur.
Press down on the document feeder cover until it snaps into place.
Press the Cancel button on the control panel to clear the error.

Reset the printer

Reset the printer to recover from printer errors or failures.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

Note:
HP recommends plugging the printer directly into a wall outlet.
Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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