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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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Prepare an HP printer for recycling or disposal

If you are selling, recycling, or disposing of your printer, remove the cartridges, transfer or cancel your Instant Ink account, and restore factory defaults.

Remove and recycle the cartridges

Remove and recycle the ink or toner cartridges before selling, recycling, or disposing of your HP printer.

Transfer or cancel your HP Instant Ink service

Transfer your Instant Ink services to a new HP printer, or cancel your Instant Ink service.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Remove the printer from your HP account

If you have an HP Smart (formerly HP Connected) account, remove the printer from your account.

  1. Sign in to your account on the HP Smart website.

  2. Select your printer, if necessary, and then click Remove Printer.

    Removing the printer from the HP Smart account
  3. Click Remove to remove the printer.

    Confirming removing the printer from the HP Smart account

Recycle the printer

After removing the cartridges, transferring or cancelling HP accounts, and restoring the factory defaults, recycle the HP printer.

Go to HP Product return and recycling for more information.


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Country/Region: Flag South Africa

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