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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Remote Printing service is not available in the HP Smart app (iOS)

Remote Printing service in the HP Smart app (iOS) discontinued as of October 07, 2020 and no longer displays as a print option. You can continue to print remotely with Print Anywhere or HP ePrint.

If one method does not work, try another method.

Use Print Anywhere

Print Anywhere lets you print remotely, check printer status, and share printer access with others.

Note:

Some HP Smart app features and printer settings are not available with Print Anywhere.

Connect your computer or mobile device to a cellular network or any wireless network with internet access.
Use your printer with Print Anywhere.
- Print from HP Smart: Select your printer that has the cloud icon , and then select one of the Print tiles.
- Print from Windows and Android apps: Print from any app that has a Print menu. The remote printer shows the printer email address.
- Make copies (Android, iOS and select printer models): In HP Smart, tap the Copy tile to use the device camera to capture a document or photo that you can then edit and print.
- Share your printer: Allow others to send remote print jobs to your Print Anywhere printer. Enable Private Pickup (HP+ printers only) to hold the print job until the person who sent it is near the printer.
- Manage your printer: Select the printer icon to change printer preferences, view printer information and reports, and more.

HP printers - Print with HP ePrint

HP ePrint is a secure cloud-based service that lets you print from anywhere using an email account and active internet connection.

Find the printer email address

Find the printer ePrint email address on the printer control panel or through your HP account.

Make sure your printer is connected to your local network wirelessly or with an Ethernet cable, and you have internet access. If you set up the printer connection to a computer with a USB cable, HP ePrint does not work.

Follow any steps provided to enable Web Services or claim your printer, if prompted.

From the printer control panel: Tap the HP ePrint icon or button , or navigate to Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu. The ePrint email address displays on the Web Services screen.
From your HP account: Sign in to HP Smart (in English). The ePrint email address is located next to the name of your printer.

Print with ePrint

Send an ePrint job to your printer using the ePrint email address.

From your email account, create a new email, or open the email you want to print, and then select the option to Forward.
In the To field, enter the printer ePrint email address.
In the Subject field, type a name for the email.
Attach up to 10 documents or photos, making sure the total email size is less than 10 MB.

Note:
Digitally signed, encrypted, or password-protected documents are not supported by HP ePrint.

Example of an ePrint job email
Click Send to send your email to the printer.

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Examples: "LaserJet M477 paper jam", "EliteBook 840 G2 bios update"