HP LaserJet Enterprise M600, HP LaserJet Managed E60000 - A "13.Bx.yz paper jam" or "41.03.yz Size Mismatch" message displays on the printer control panel when printing on self-adhesive paper

Follow these steps to download the latest firmware version on the printer.

1. Print a Configuration Page to check the firmware version installed on the printer.

   1. From the Home screen on the printer control panel, swipe right, and then touch Reports.

   2. On the Reports menu, touch Configuration/Status Pages.

   3. Touch Configuration Page, and then touch Print to print the page.

   4. On the Configuration Page, note the Firmware Revision number located in the Device Information section.

      Example of a Firmware Revision number: 2410028_055025.

2. On your computer, go to HP Support.

3. Scroll down to the "Identify your product for manuals and specific product information" section and type your printer model in the search text field, then press Enter on the keyboard.

4. On the product home page, click Software, Drivers and Firmware.

   Your computer operating system will automatically be detected.

5. Click the Firmware section to expand the list of firmware downloads that are available.

6. Compare the revision number of the latest firmware available on the HP Customer Support page to the Firmware Revision number on the Configuration Page that you printed earlier.

7. If the latest firmware version is not installed on the printer, click Download, and then save the file to a desired location on your PC.

8. Browse to the location of the saved file, right-click the .zip file, and then extract all files.

   Note:

   The firmware file has a .bdl extension. Use either a USB flash drive or the HP Embedded Web Server to install the .bdl file (firmware file).

   For detailed instructions on how to update the firmware, go to HP Enterprise, HP Managed - Update the printer firmware.

Follow the steps that apply to your printer type when loading paper into the tray.

1. Open the paper tray where you have loaded the self-adhesive paper.

2. Adjust the paper-length and paper-width guides by squeezing the blue adjustment latches and then sliding the guides to the size of the paper being used.

3. Make sure that the paper is loaded correctly in the tray (use the information below for guidance).

   Note:

   The steps for loading paper in the tray differ for single-function and multifunction printers, so make sure to follow the steps below that apply to your printer type.

   • Single-function printer (SFP) models

     The following information applies to these printer models:

     • HP LaserJet Enterprise M607, M608, and M609

     • HP LaserJet Enterprise M610, M611, and M612

     • HP LaserJet Managed E60055, E60065, and E60075

     • HP LaserJet Managed E60155, E60165, and E60175

     Load a self-adhesive page with the adhesive side toward the leading edge (front of the tray) as indicated in the image below (see the "Correct orientation" column).

     Examples of correct and incorrect orientation when loading a page with an adhesive side

     Correct orientation	Incorrect orientation
     Correct position of the adhesive side	Incorrect position of the adhesive side

   • Multifunction printer (MFP) models

     The following information applies to these printer models:

     • HP LaserJet Enterprise MFP M631, M632, and M633

     • HP LaserJet Enterprise MFP M634, M635, and M636

     • HP LaserJet Enterprise MFP M651 and M652

     • HP LaserJet Enterprise MFP M681 and M682

     • HP LaserJet Managed MFP E62555, E62565, and E62575

     • HP LaserJet Managed MFP E62655, E62665, and E62675

     • HP Color LaserJet Managed E65050 and E65060

     • HP Color LaserJet Managed E65150 and E65160

     • HP LaserJet Managed MFP E67550 and E67560

     • HP Color LaserJet Managed MFP E67650 and E67660

     Load a self-sealing page with the perforated tab toward the front of the printer on the opposite side of the paper-length guide of the tray.

     Note:

     The position of the perforated tab should be on the trailing edge of the paper as indicated in the image below (see the "Correct orientation" column).

     Examples of correct and incorrect orientation when loading an adhesive page with a perforated tab

     Correct orientation	Incorrect orientation
     Correct position of the perforated tab	Incorrect position of the perforated tab

4. Close the tray.