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HP LaserJet Pro MFP - Troubleshoot fax log error codes and check fax reports

If your printer is a fax model and you are experiencing a fax problem, try the troubleshooting steps in this document to resolve the issue.

Step one: Access the fax activity log

You can check the fax activity log for error codes and other information that can help resolve fax issues. To access the fax activity log, follow the steps below.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with white background

Touchscreen with black background

Touchscreen with black background

Click the section below for your control-panel type and then follow the steps provided.

Step two: Troubleshoot fax error codes

The following sections reference fax error codes (that might be listed in the fax activity log) and steps to resolve the errors.

Step three: Check fax reports

Fax reports are available to help resolve fax transmission problems. To run a fax text report, follow the steps below.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with white background

Touchscreen with black background

Touchscreen with black background

Click the section below for your control-panel type and then follow the steps provided.

Note:

Before you begin, make sure that the telephone cord is securely connected to the fax port on the back of the printer.


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