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Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printer not found during printer setup

The HP software cannot access your printer during the connection setup process with a mobile device or computer.

An error message might also display.

Printer not found
Unable to find the printer
No devices found
Your printer could not be found on your wireless network

Resolve printer not found (HP Smart app)

Troubleshoot with HP Smart when your printer is not found during setup.

Troubleshoot connecting printer to your wireless network

Check network issues and other setup requirements if your wireless printer is not found during setup.

Try to set up the printer after each task to see if the issue is resolved.

Restart your printer and computer.
Enable the Wi-Fi setup mode.

When you turn on your printer for the first time, Wi-Fi setup mode is automatically turned on so the printer can be discovered during setup. For security reasons, Wi-Fi setup mode turns off after two hours. In case, you have disabled the Wi-Fi setup mode by accident, you need to restore the Wi-Fi setup mode. For more information, go to Restore Wi-Fi setup mode on your HP printer.
Connect your computer or mobile device to the same wireless or wired network that you would like to connect your printer to.

Keep your computer or mobile device connected to your Wi-Fi or wired network during setup using HP Smart. Do not connect to printer’s Wi-Fi signal HP=Setup<XXXX>.
(Computer users only) Turn on Wi-Fi on the computer even if your computer is connected to the network by a wired connection.

If your computer is unable to turn on the Wi-Fi while you are on a wired connection, you can disconnect the Ethernet cable temporarily and switch to wireless or rely on Bluetooth for HP Smart to find your printer.
Turn on Bluetooth on your computer or mobile device.

HP Smart detects the printer using Bluetooth during setup.

Note:
If your computer does not have either Wi-Fi or Bluetooth, switch to your mobile device and connect your printer to your Wi-Fi network using HP Smart on iOS or Android.
(Mobile users only) Go to Settings and enable Location on your mobile device.
(Mobile users only) Go to Settings and allow HP Smart to access Bluetooth and Location.
Move the printer and computer or mobile device close to each other (within eight meters) for better network connectivity. Also, make sure your wireless signal is strong in the area where you have placed your computer and printer.
Reinstall the HP Smart app from the App store and try to add your printer again.
If the issue persists, restart your router, wait for your computer or mobile device to reconnect to your wired or wireless network, and then try to add the printer again using HP Smart.

Troubleshoot adding printer that is already on network

Check network issues and other setup requirements if your printer is not found during setup.

Try to set up the printer after each task to see if the issue is resolved.

Connect your printer to the same wired or wireless network as your computer or mobile device and make sure the connection is successful.

Some printers might take a minute to connect and establish an IP address. Look out for Ethernet icon or Wi-Fi icon and light to turn solid on the printer control panel display. Also, check the lights on the printer's Ethernet port. The green light should be steady and the orange activity light should blink. If the connection is not established check for loose connection or damaged cable.
Reconnect the cable to a different LAN port on the router or access point.
Add the printer manually using the IP address.

Get the IP address by checking the front panel or printing a Wireless Network Test Results or Network Configuration Report.
- InkJet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
- Most InkJet printers without a control panel menu: Press the Wireless and Information buttons simultaneously, or press the Wireless and Start Copy Black buttons at the same time.
- LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
- Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
- DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons simultaneously.
Reinstall the HP Smart app from the App store and try to add your printer again.
If the issue persists, restart your router, wait for your computer or mobile device to reconnect to your wired or wireless network, and then try to add the printer again using HP Smart.

Troubleshoot adding printer that is already connected by USB

Check network issues and other setup requirements if your USB printer is not found during setup.

Try to set up the printer after each task to see if the issue is resolved.

If you have an HP+ printer, you must connect it to your network and register it to your HP Account to receive the HP+ benefits. If you try to set up an HP+ printer using USB, the HP Smart app will prompt you to switch connection to a Wi-Fi or Ethernet method to activate the HP+ benefits and connect the printer to the internet. You cannot activate HP+ using USB during setup.

Allow Windows Updates to complete the driver installation.

Windows Update automatically starts the driver installation process after you connect your printer with the computer. The drivers installation might take 1 to 15 minutes. You can check the driver installation status from Control Panel > Devices & Printers.
Make sure your Windows OS is current, install any updates available.
Connect the printer directly into the computer USB port, do not use a USB hub.
Make sure the cable is in working condition and there is no loose connection.

If the cable is damaged or longer than 3 m (9 ft 10 in), replace the cable.
Reinstall the HP Smart app from the App store and try to add your printer again.

Resolve printer not found (Windows)

Troubleshoot with Windows when your printer is not found during setup.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

Disconnect any USB cables from the printer.
In Windows, search for and open Add or remove programs.
Look for your HP printer name in the list of programs.
- If you find your printer, click the printer name, and then click Uninstall.
- If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.
If a User Account Control message displays, click Yes.
Follow the instructions to complete the software removal, and then restart the computer.
Go to 123.hp.com to download and install HP Smart.

Troubleshoot your printer connection

Identify and resolve printer connection issues.

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
- Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.
Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

Note:
Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.
Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.
Turn on the printer.
Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.
Print a Wireless Network Test Results or Network Configuration report.
- Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
- Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
- Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
- DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

Troubleshoot the printer USB connection

Check the USB cable for damage and recommended length, and then restart your printer and computer.

Turn off the printer and the computer.
Disconnect the USB cable from the computer and printer, and then inspect the cable.
- If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
- If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.
Connect the cable to the printer.
Turn on the computer, and then wait for the startup process to complete.
Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

Resolve printer not found (Mac)

Troubleshoot with your Mac when your printer is not found during setup.

Reset the print system (Mac)

Resetting the print system can clear any error states by removing all HP and non-HP printers, pending print jobs, and printer preferences.

CAUTION:

Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue.

Click the Apple menu , click System Preferences, and then click Printers & Scanners or Print and Scan.
Right-click or control + click anywhere in the Printers list, and then click Reset printing system.
Click Reset to confirm.
Type the administrator name and password, and then click OK to complete the reset.
Click the Plus sign , and then follow the steps to select and re-add the printer.

Uninstall HP print driver and use HP Smart (Mac)

Uninstall the HP print driver and install and use HP Smart on a Mac computer.

Download and install HP Easy Start from 123.hp.com/setup.
From the HP Easy Start drop-down menu, click Uninstall HP Software.
Follow the steps to uninstall all HP software.
Go to 123.hp.com to download and install HP Smart.

Troubleshoot your printer connection

Identify and resolve printer connection issues.

Troubleshoot the wireless printer connection

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
- Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.
Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

Note:
Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.
Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.
Turn on the printer.
Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.
Print a Wireless Network Test Results or Network Configuration report.
- Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
- Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
- Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
- DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

Troubleshoot the printer USB connection

Check the USB cable for damage and recommended length, and then restart your printer and computer.

Turn off the printer and the computer.
Disconnect the USB cable from the computer and printer, and then inspect the cable.
- If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
- If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.
Connect the cable to the printer.
Turn on the computer, and then wait for the startup process to complete.
Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

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