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HP LaserJet Enterprise - Configure the HP toner-cartridge-protection supply settings

Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3 and later.

  • Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

  • Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

    CAUTION:

    After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

    Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default. Use the information in this document to enable or disable them via the printer control panel or the Embedded Web Server (EWS).

Enable or disable the Cartridge Policy feature

When the Cartridge Policy feature is enabled, only genuine HP cartridges can be used with the printer. When the feature is disabled, there is no restriction on the type of cartridges that are used with the printer.

There are two methods for enabling or disabling the Cartridge Policy feature: (1) by using the printer control panel, or (2) by using the Embedded Web Server (EWS). Choose one of the methods below and then follow the steps provided.

Note:

Enabling or disabling this feature might require entering an administrator password.

Use the printer control panel to enable or disable the Cartridge Policy feature

The steps to enable or disable the Cartridge Policy feature on the printer vary according to the control-panel type.

FutureSmart 3 control panels

FutureSmart 3 control panels

FutureSmart 4 control panels

FutureSmart 4 control panels

Find your control-panel type in the options below and then follow the steps to enable or disable the Cartridge Policy feature.

Note:

Enabling or disabling this feature might require entering an administrator password.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 control panel.

  1. From the Home screen on the printer control panel, select the Administration menu.

  2. Open the following menus:

    1. Manage Supplies

    2. Supply Settings

    3. Cartridge Policy

  3. Select the desired option:

    • Authorized HP: Select this option to enable the Cartridge Policy.

    • Off: Select this option to disable the Cartridge Policy.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 control panel.

  1. From the Home screen on the printer control panel, select Settings.

  2. Open the following menus:

    1. Manage Supplies

    2. Cartridge Policy

  3. Select the desired option:

    • Authorized HP: Select this option to enable the Cartridge Policy.

    • Off: Select this option to disable the Cartridge Policy.

Troubleshoot Cartridge Policy control panel error messages

Learn about the Cartridge Policy error message that displays on the printer control panel, and how to resolve it.

Cartridge Policy error message information

Error message

Description

Recommended action

10.0X.30 Unauthorized <Color> Cartridge

The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing.

Replace the cartridge with a genuine HP toner cartridge.

If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.

Use the Embedded Web Server (EWS) to enable or disable the Cartridge Policy feature

The steps to enable or disable the Cartridge Policy feature in the EWS vary depending on the printer control-panel type.

FutureSmart 3 control panels

FutureSmart 3 control panels

FutureSmart 4 control panels

FutureSmart 4 control panels

You will need the printer's IP address to access the EWS. Follow the steps below (that pertain to your control-panel type) to obtain the printer's IP address.

  • FutureSmart 3:

    • Keypad control panels: View the Home screen on the printer control panel to see the IP address.

    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Network icon Network icon to display the IP address or host name.

  • FutureSmart 4:

    • Keypad control panels: From the Home screen on the printer control panel, press the Information button Information button, then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and view the IP address or host name.

    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Information icon Information icon, and then touch the Network icon Network icon to display the IP address or host name.

Once you have obtained the printer's IP address, find your control-panel type in the options below and then follow the steps to enable or disable the Cartridge Policy feature.

Note:

Enabling or disabling this feature might require entering an administrator password.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 control panel.

  1. Open the Embedded Web Server:

    1. On your computer, open a Web browser, and in the address bar, type the printer's IP address or host name exactly as it displayed on the printer control panel.

      Example of an IP address in the browser address bar

      Example of an IP address in the browser address bar
    2. Press Enter on the computer keyboard.

      The EWS opens.

  2. On the EWS Home page, click the General tab.

  3. In the left navigation pane, click Control Panel Administration Menu.

  4. Click Manage Supplies, and then click Supply Settings.

  5. In the Cartridge Policy drop-down list, select the desired option:

    • To enable the Cartridge Policy, select On.

    • To disable the Cartridge Policy, select Off.

  6. Click the Apply button to save the changes.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 control panel.

  1. Open the Embedded Web Server:

    1. On your computer, open a Web browser, and in the address bar, type the printer's IP address or host name exactly as it displayed on the printer control panel.

      Example of an IP address in the browser address bar

      Example of an IP address in the browser address bar
    2. Press Enter on the computer keyboard.

      The EWS opens.

  2. On the EWS Home page, click the General tab.

  3. In the left navigation pane, click Control Panel Settings App.

  4. Click Manage Supplies, and then click Go to primary setup page.

  5. In the Cartridge Policy drop-down list, select the desired option:

    • To enable the Cartridge Policy, select Authorized HP.

    • To disable the Cartridge Policy, select Off.

  6. Click Apply to save the setting.

Enable or disable the Cartridge Protection feature

When the Cartridge Protection feature is enabled, it protects the cartridges associated with the printer from being stolen and used in other printers. When the feature is disabled, it removes protection for any new cartridges that are installed in the printer.

There are two methods for enabling or disabling the Cartridge Protection feature: (1) by using the printer control panel, or (2) by using the Embedded Web Server (EWS). Choose one of the methods below and then follow the steps provided.

Note:

Enabling or disabling this feature might require entering an administrator password.

CAUTION:

After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge.

Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to enable or disable the Cartridge Protection feature

The steps to enable or disable the Cartridge Protection feature on the printer vary according to the control-panel type.

FutureSmart 3 control panels

FutureSmart 3 control panels

FutureSmart 4 control panels

FutureSmart 4 control panels

Find your control panel type in the options below and then follow the steps to enable or disable the Cartridge Protection feature.

Note:

Enabling or disabling this feature might require entering an administrator password.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 control panel.

  1. From the Home screen on the printer control panel, select the Administration menu.

  2. Open the following menus:

    1. Manage Supplies

    2. Supply Settings

    3. Cartridge Protection

  3. Select the desired option:

    • To enable Cartridge Protection, select Protect cartridges, and then select Continue when prompted for confirmation.

    • To disable Cartridge Protection, select Off.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 control panel.

  1. From the Home screen on the printer control panel, select Settings.

  2. Open the following menus:

    1. Manage Supplies

    2. Cartridge Protection

  3. Select the desired option:

    • To enable Cartridge Protection, select Protect cartridges, and then select Continue when prompted for confirmation.

    • To disable Cartridge Protection, select Off.

Troubleshoot Cartridge Protection control panel error messages

Learn about the Cartridge Protection error message that displays on the printer control panel, and how to resolve it.

Cartridge Protection error message information

Error message

Description

Recommended action

10.0X.57 Protected <Color> Cartridge

The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.

The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.

Replace the cartridge with a new toner cartridge.

Use the Embedded Web Server (EWS) to enable or disable the Cartridge Protection feature

The steps to enable or disable the Cartridge Protection feature in the EWS vary depending on the printer control-panel type.

FutureSmart 3 control panels

FutureSmart 3 control panels

FutureSmart 4 control panels

FutureSmart 4 control panels

You will need the printer's IP address to access the EWS. Follow the steps below (that pertain to your control-panel type) to obtain the printer's IP address.

  • FutureSmart 3:

    • Keypad control panels: View the control-panel display to see the IP address.

    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Network icon Network icon to display the IP address or host name.

  • FutureSmart 4:

    • Keypad control panels: From the Home screen on the printer control panel, press the Information button Information button, then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and view the IP address or host name.

    • Touchscreen control panels: From the Home screen on the printer control panel, touch the Information icon Information icon, and then touch the Network icon Network icon to display the IP address or host name.

Once you have obtained the printer's IP address, find your control-panel type in the options below and then follow the steps to enable or disable the Cartridge Protection feature.

Note:

Enabling or disabling this feature might require entering an administrator password.

FutureSmart 3

Follow these steps if your printer has a FutureSmart 3 control panel.

  1. Open the Embedded Web Server:

    1. On your computer, open a Web browser, and in the address bar, type the printer's IP address or host name exactly as it displayed on the printer control panel.

      Example of an IP address in the browser address bar

      Example of an IP address in the browser address bar
    2. Press Enter on the computer keyboard.

      The EWS opens.

  2. On the EWS Home page, click the General tab.

  3. In the left navigation pane, click Control Panel Administration Menu.

  4. Click Manage Supplies, and then click Supply Settings.

  5. In the Cartridge Protection drop-down list, select the desired option:

    • To enable Cartridge Protection, select On.

    • To disable Cartridge Protection, select Off.

  6. Click the Apply button to save the changes.

FutureSmart 4

Follow these steps if your printer has a FutureSmart 4 control panel.

  1. Open the Embedded Web Server:

    1. On your computer, open a Web browser, and in the address bar, type the printer's IP address or host name exactly as it displayed on the printer control panel.

      Example of an IP address in the browser address bar

      Example of an IP address in the browser address bar
    2. Press Enter on the computer keyboard.

      The EWS opens.

  2. On the EWS Home page, click the General tab.

  3. In the left navigation pane, click Control Panel Settings App.

  4. Click Manage Supplies, and then click Go to primary setup page.

  5. In the Cartridge Protection drop-down list, select the desired option:

    • To enable Cartridge Protection, select Protect cartridges.

    • To disable Cartridge Protection, select Off.

  6. Click Apply to save the setting.


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