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31.13 jam error in the document feeder

Use the following procedure to check for paper in all possible jam locations related to the document feeder.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

  • 31.13.01 Jam in document feeder

  • 31.13.02 Jam in document feeder

  • 31.13.13 Jam in document feeder

In addition to the instructions provided below

Note:

The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same.

  1. Open the document feeder cover.

    Open the document feeder cover
  2. Remove any jammed paper.

    Remove jammed paper
  3. Close the document feeder cover.

    Close the document feeder cover
  4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area.

    Open the document feeder tray cover and remove any jammed paper
  5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.

    Open the scanner lid and remove any jammed paper
  6. Lower the scanner lid.

    Lower the scanner lid
  7. If there error persists, ensure that the paper meets the document feeder (ADF) specifications for the printer.

  8. Ensure that the input tray is not overloaded and that the tray guides are set to the correct size. Make sure that the paper stack is correctly aligned at the center of the input tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path.

    Set the ADF guides

    Set the ADF guides
    Note:

    To avoid jams, make sure the guides in the document feeder input tray are adjusted correctly. Remove all staples, paper clips, or tape from original documents.

    Note:

    Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

  9. Open the document feeder and check and clean the Document Feeder Kit rollers and separation pad by removing any visible lint or dust from each of the feed rollers and the separation pad using a clean lint-free cloth moistened with warm water. View the How to Clean the Pick Rollers in HP LaserJet and PageWide Printers for detailed instructions.

    Clean the document feeder
    Note:

    Lift up the roller assembly to access and clean the second roller

    .
  10. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Note:

To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.

Note:

Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.


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