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HP Customer Support - Knowledge Base

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  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

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Find product and serial numbers for HP PCs, printers, and accessories

Every HP product has a product number and unique serial number. Reference these numbers when working with customer support agents, finding drivers and support documents, servicing the product, or determining warranty status.

Note:

The name and number on the front of the product might not be sufficient to get proper support. These names and numbers often represent a series of many product models that look similar, but have different options and parts.

  • Product name and model number (or Product NO or P/N on labels): Identifies your product in a series (for example, HP Spectre Folio - 13-ak0001na). Use this information to download the correct drivers and apps and find support documents.

  • Serial number (or Serial NO, S/N, or SN on labels): Identifies your specific HP product. Use this number to service your product, find warranty status, or work with HP Customer Support representatives.


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Country/Region: Flag South Africa

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