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HP printers - Print Anywhere with the HP Smart app

Print Anywhere for the HP Smart app is a remote printing service that sends print jobs over the internet to print immediately or to be picked up later when someone is near the printer.

Print Anywhere is available to HP+ printers and select non-HP+ printers enabled with HP Smart Advance.

How to use the Print Anywhere feature in the HP Smart App | HP Support

Learn how to use the Print Anywhere feature in the free HP Smart app. This feature allows you to remotely send print jobs and check the status of your printer. You can be in any location so long as your personal computer or phone and your printer are connected to a wireless network.

Enable the Private Pickup feature to hold jobs for later release (optional)

Print Anywhere for the HP Smart app is an HP Smart Advance feature that allows you to print remotely over the internet from anywhere.

Before you begin, your printer must be set up in the HP Smart app with an HP account. For more information, go to HP+ printer setup (HP Smart app).

Open the HP Smart app, and then click the Account icon or the icon with your initials.
Sign in to your account if prompted, and then click Manage HP Account.
Under your Account Dashboard, click Solutions, and then click Print Anywhere.
Under My Printers, make sure Allow printing from anywhere is on, and then enable Require Private Pickup.

Send a remote print job with Print Anywhere

Send files remotely from your computer or mobile device using Print Anywhere for the HP Smart app.

Send a remote print job from the HP Smart app

Send a remote print job directly to your printer from the HP Smart app.

Before you begin, your printer must be set up in the HP Smart app with an HP account. For more information, go to HP+ printer setup (HP Smart app).

Open the HP Smart app, and then click Print Documents or Print Photos.
Open the file you want to print.

Note:
The HP Smart app can only open PDF documents. For other document types, save them as a PDF first or print them from a different application, such as Microsoft Word.
- Computers: From the print preview, change any desired print settings, and then click Print or Send File.
- Mobile devices: From the print preview, tap Print (Android) or Print Preview (iOS), change any desired print settings, and then tap the Print icon (Android) or Print or Use Private Pickup (iOS).

Send a remote print job from an application (Windows, Android, iOS only)

Send a remote print job to your printer from a compatible Windows, Android, or iOS application.

Note:

The HP Smart app does not support remote printing from macOS applications.

Before you begin, your printer must be set up in the HP Smart app with an HP account. For more information, go to HP+ printer setup (HP Smart app).

On your computer or mobile device, open the file you want to print, and then click the option to print it.

Windows: From the print properties, select HP Smart Printing from the printer drop-down menu, change any desired print settings, and then click Print. If prompted by the HP Smart app, confirm the correct printer is selected, and then click Print or Send to Private Pickup.
Android: Select your printer from the drop-down list with the blue cloud icon next to it, indicating it is remotely connected, change any desired print settings, and then tap the Print icon .
iOS: Tap the Share/Save icon on the preview screen, select Print with HP Smart from the list, change any desired print settings, and then tap Print or Use Private Pickup.

Release Private Pickup print jobs (Android, iOS only)

Use the HP Smart app for Android or iOS to confirm proximity to the printer and release print jobs to the printer.

Within 72 hours of sending the print job, open the HP Smart app when you are next to your printer.
Wait at least 45 seconds for the app to connect to the printer.
Next to the printer icon, tap Private Pickup Files.
Select the files you want to print from the queue, and then click Send to Printer.
If you need to delete any files from the queue, select them, and then tap Delete selected.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

How do I disable or enable Print Anywhere or Private Pickup?

You can use the HP Smart app to enable or disable Print Anywhere or the Private Pickup feature.

Open the HP Smart app, and then click the Account icon or the icon with your initials.
Sign in to your account if prompted, and then click Manage HP Account.
Under your Account Dashboard, click Solutions, and then click Print Anywhere.
Enable or disable Print Anywhere or the Private Pickup feature.
- Allow printing from anywhere: Turn Print Anywhere on or off. HP recommends turning off the Print Anywhere feature when not in use.
- Require Private Pickup: Enable or disable Private Pickup. This feature allows the print job to be held until released by an authorized person at the printer.
Example of Print Anywhere on with Private Pickup enabled

Can I share remote printing to my printer with other people?

Yes. You can share remote printing with additional people by sending them an email invite from your HP Smart account.

Open the HP Smart app, and then click the Account icon or the icon with your initials.
Sign in to your account if prompted, and then click Manage HP Account.
Under your Account Dashboard, click Solutions, and then click Print Anywhere to open the settings.
Enable Allow printing from anywhere and Require Private Pickup for each printer you want to share.

Note:
Private Pickup is required to share remote printing with other authorized users.
Return to the Account Dashboard, and then click Users to open the printer sharing settings.
Click Invite, enter the user's email address, and then click the add icon .
Repeat this step for any additional email addresses, and then click Confirm to send an invitation to each address with instructions to accept and share the printer.

If the invitation expires before a person can accept, delete the email address from the list, and then send a new invitation.

Why is the remote print job not sending?

A remote print job might not send for various reasons, such as poor network connectivity, printer errors, or file type issues.

Note:

The HP Smart app cancels remote print jobs automatically after 5 minutes if the issue is not resolved.

Common tips and tricks to help resolve the issue:

Connectivity issues: Use a local Wi-Fi connection. Cellular or remote Wi-Fi networks might be less stable.
Limited printer settings and capabilities: HP Smart app features are limited when connected remotely, such as remote scanning from the printer and accessing advanced settings.
Printer errors: Clear any errors indicated on the printer or in the HP Smart app, such as low ink levels or a paper jam.
File type issues: Make sure the uploaded file type is supported, not too large, and not password protected.
- macOS, Windows: JPG/JPEG, PNG, BMP, PDF, PPT/PPTX, DOC/DOCX, XLS/XLSX
- Android: JPG, PNG, PDF
- iOS: JPG, PNG, PDF, DOC, PPT, XLS
Remote printing might not be an available in the chosen application: Some but not all applications support remote printing with Print Anywhere. Make sure the HP Smart app lists your printer with a Ready status and a green cloud icon next to it. If the application you are trying to print from still lists the printer as offline or unavailable, remote printing is not available from that application.

Note:
macOS does not support remote printing from other applications, such as Adobe, Safari, Mail, or Pages. Use the HP Smart app or another device.

Why is the printer offline or not available in the HP Smart app?

The printer might be offline or unavailable for various reasons, such as an internal device error or a lost internet connection.

Restart the printer and device to clear any possible errors.
Open the HP Smart app, and then wait at least 45 seconds from the app to find the printer.
- If the printer is in a Ready state with a green check mark or cloud icon, the printer is connected. You are done.
- If the printer is in an Unavailable or Offline state with a black icon , continue with these steps.
Restore Wi-Fi setup mode.
- Printers with a touchscreen control panel: On the control panel, open the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.
- Printers without a touchscreen control panel: Use the control panel buttons to Restore Wi-Fi setup mode on your HP printer.
Within 2 hours, open the HP Smart app, and then click Add Printer or the Add icon .
Select your printer from the list, and then follow the prompts to reconnect it to the network.