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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07601722

Version: 1

OMEN HP 15-dc1000 Laptop PCs - Computer may not power on after battery drains below 50%

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Jun-2021

Last updated : 01-Jun-2021

DESCRIPTION
The computer might not power on in battery mode when the battery drains below 50%.
On pressing the Power button for approximately 2-3 seconds, the computer fan engages, power LED displays, and then the unit briefly powers on before automatically shutting down.

SCOPE
The information in this document applies to the following:
Computers:
OMEN HP 15-dc1000 Laptop PC series
Operating Systems
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
HP Firmware Pack (Intel Processors)
Version: F.22
Revision: A
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : OMEN by HP 15-dc1000 Laptop PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07601722

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