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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07022812

Version: 1

HP Commercial Notebook PCs - After installing audio driver a duplicate audio control icon may display in the system tray

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Feb-2021

Last updated : 08-Feb-2021

DESCRIPTION
After installing the audio driver, a duplicate audio control icon may display in the system tray.

SCOPE
The information in this document applies to the following:
Computers:
  • HP ProBook 455 G5
  • HP ProBook 640 G4
  • HP EliteBook 840 G5
  • HP EliteBook 850 G5
  • HP ZBook 14u G5
  • HP ZBook 15u G5
  • HP EliteBook 840r G4
  • HP EliteBook 840 G5 Healthcare Edition
  • HP EliteBook 830 G5
  • HP EliteBook 735 G5
  • HP EliteBook 745 G5
  • HP EliteBook 755 G5
Operation systems:
  • Windows 10_19H1
  • Windows 10_19H2
RESOLUTION
To resolve this issue, restart the computer and the second audio control icon will be removed. This issue will not occur after the computer has been restarted.

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ZBook 14u G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07022812

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