HP Commercial Notebook PCs - After installing audio driver a duplicate audio control icon may display in the system tray
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 08-Feb-2021
Last updated : 08-Feb-2021
DESCRIPTION
After installing the audio driver, a duplicate audio control icon may display in the system tray.
SCOPE
The information in this document applies to the following:
Computers:
HP ProBook 455 G5
HP ProBook 640 G4
HP EliteBook 840 G5
HP EliteBook 850 G5
HP ZBook 14u G5
HP ZBook 15u G5
HP EliteBook 840r G4
HP EliteBook 840 G5 Healthcare Edition
HP EliteBook 830 G5
HP EliteBook 735 G5
HP EliteBook 745 G5
HP EliteBook 755 G5
Operation systems:
Windows 10_19H1
Windows 10_19H2
RESOLUTION
To resolve this issue, restart the computer and the second audio control icon will be removed. This issue will not occur after the computer has been restarted.
Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ZBook 14u G5 Mobile Workstation
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07022812
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