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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1 / HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 - Paper jams

Review the following information about clearing paper jams.
note:
Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are completely dry (such as, the toner is dry, or there are no wet substances such as glue or correction fluid on the page).

Clear jams from the document feeder

To clear a paper jam, complete these steps:
  1. Pull forward on the latch to open the document feeder hatch.
    Pull forward on the latch to open the document feeder hatch.
  2. Remove any pages from the input tray.
  3. Remove the originals or any obstructions from the paper path.
  4. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
  5. Inspect the four rollers on the front and five rollers on the rear of the document feeder hatch, and remove any visible debris.
  6. Press firmly on both sides of the document feeder hatch at the same time to close the hatch.
  7. Reload all originals in the input tray and scan again.

An item loaded in the scanner jams repeatedly

Check the following for resolving the issue.
  • The item might not meet the guidelines for acceptable originals.
  • The item might have something on it, such as staples or self-adhesive notes on the original that must be removed.
  • Make sure the paper guides touch the edges of the original.

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Country/Region: Flag South Africa

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