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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ENVY All-in-One - 32-a0000ng Product Specifications

Hardware

Product Number
8XE87EA
Product Name
HP ENVY All-in-One - 32-a0000ng
Motherboard
Risotto
Motherboard Specifications Link
Memory
16 GB DDR4-2666 SDRAM (2 x 8 GB)
Memory & Storage
16 GB memory; 1 TB HDD storage; 512 GB SSD storage
Internal Storage
512 GB PCIe® NVMe™ M.2 SSD
Hard drive (2nd)
1 TB 7200 rpm SATA
Processor Type
Intel Core i5
Processor
Intel® Core™ i5-9400 (2.9 GHz base frequency, up to 4.1 GHz with Intel® Turbo Boost Technology, 9 MB cache, 6 cores)
Processor Family
9th Generation Intel® Core™ i5 processor
Processor Speed
2.9 GHz
Graphics
Discrete
Graphics Card
NVIDIA® GeForce® GTX 1650 (4 GB GDDR5 dedicated)
Ports
1 headphone/microphone combo; 1 USB 3.1 Gen 1 Type-A
Expansion Slots
2 M.2
Network Interface
Integrated 10/100/1000 GbE LAN
Wireless
Realtek Wi-Fi 5 (2x2) and Bluetooth® 5 Combo
Optical Drive
Optical drive not included
Memory Card Device
HP 3-in-1 Media Card Reader
Dimensions
55.72 x 71.96 x 17.4 cm
Weight
13.8 kg
Power Supply Type
280 W Smart AC power adapter
Keyboard
HP USB Nightfall Black Wireless keyboard and mouse combo
Webcam
HP Privacy 5MP IR Camera with integrated dual array digital microphone

Software

HP Apps
Alexa; HP Audio Switch; HP Display Control; HP Support Assistant
Software Included
McAfee LiveSafe™
Operating System
Windows 10 Home 64

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Country/Region: Flag South Africa

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