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HP LaserJet, HP OfficeJet, HP PageWide - Solve network problems


Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers.

Poor physical connection

  1. Verify that the printer is attached to the correct network port using a cable of the correct length.
  2. Verify that cable connections are secure.
  3. Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.
  4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

  1. Click the Start button in the lower left corner of the screen, and then type Control Panel.
  2. Click Control Panel.
  3. Click View devices and printers under Hardware and Sound.
  4. Right-click your printer from the Printers section and select Properties.
  5. Click the Web Services tab.
  6. Make sure that the IP address listed on the Web Services tab matches the IP address on the printer configuration page.
  7. If the IP address is correct, follow these steps to delete the printer and then add it again:
    1. Click the Start button in the lower left corner of the screen, and then type Control Panel.
    2. Click View devices and printers under Hardware and Sound.
    3. Right-click your printer from the Printers section and select Printer Properties.
    4. Click the Ports tab.
    5. Click Delete Port.
    6. Click Add Port.
    7. When the Wizard opens, click Next.
    8. Enter the printer name or IP address and port name and click Next..
    9. Click Finish.

The computer is unable to communicate with the printer

  1. Test network communication by pinging the network.
    1. Open a command-line prompt on your computer.
      • For Windows, click Start, type run, select Run, type cmd on the Command Prompt screen, and then press Enter.
      • For Mac, go to Launchpad, then Other, and then open Terminal.
    2. Type ping followed by the IP address for your printer.
    3. If the window displays round-trip times, the network is working.
  2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

  1. Check the network drivers, print drivers, and the network redirection settings.
  2. Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

  1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
  2. Reconfigure the network settings if necessary.






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