The OMEN Command Center reports the GPU temperature as zero degrees Celsius when the GPU utilization is at zero percent. This occurs when the computer's GPU is in an idle state. Computers with Hybrid GPUs are impacted.
This is an expected behavior.
The information in this document applies to the following:
Graphics Cards:
- Nvidia GeForce GTX 1050
- Nvidia GeForce GTX 1050Ti
- GeForce GTX 1650
Computers:
- OMEN by HP 15-dc0000 Laptop PC series
- OMEN by HP 15-dc1000 Laptop PC series
- OMEN by HP 15-dh0000 Laptop PC series
- OMEN by HP 17-an000 Laptop PC series
- OMEN by HP 17-an100 Laptop PC series
- OMEN by HP 17-cb0000 Laptop PC series
- HP Pavilion Gaming Laptop 15-dk0000 PC series
- HP Pavilion Gaming Laptop 15-dk100 CTO PC series
- HP Pavilion Gaming Laptop 15t-dk0000 CTO PC series
- HP Pavilion Gaming Laptop 17-cd0000 PC series
- HP Pavilion Gaming Laptop 17t-cd0000 CTO PC series
