Use this procedure to check for paper inside the rear door.
When a jam occurs, the control panel displays an error message.
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13.08.yz Paper is jammed inside the printer
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13.09.yz Paper is jammed inside the printer
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13.14.yz Paper is jammed inside the printer
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13.15.yz Paper is jammed inside the printer
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the rear door and fuser area:
caution:The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
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Open the rear door.Figure : Open the rear door
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Gently pull out any jammed paper from the rollers in the rear door area.Figure : Remove jammed paper
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Close the rear door.Figure : Close the rear door