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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Notebook - 17-by0031cy Product Specifications

Hardware
Software

Hardware

Product number
6GH10UA
Product name
HP Notebook - 17-by0031cy
Microprocessor
Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Flash cache
16 GB
Memory, standard
8 GB DDR4-2400 SDRAM (2 x 4 GB)
Video graphics
  • Intel® UHD Graphics 620
  • Integrated
Hard drive
1 TB 5400 rpm SATA
Optical drive
DVD-Writer
Display
17.3" diagonal HD+ SVA BrightView WLED-backlit (1600 x 900)
Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI 1.4b; 1 RJ-45; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
41.48 x 27.22 x 2.45 cm
Weight
2.49 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 9 hours and 15 minutes
Video Playback Battery life
Up to 8 hours and 45 minutes
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Stereo speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP Games by WildTangent; HP JumpStart; HP Support Assistant; HP Connection Optimizer
Software included
McAfee LiveSafe™
Pre-installed software
CyberLink Power Media Player; Netflix; Skype (60 minutes/month for one year)
Software - Productivity & finance
Office 365 Personal 1-year

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Country/Region: Flag South Africa

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