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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06154785

Version: 1

Advisory: HP ProBook 430, 440, 450 G6 Notebook PC - HP USB-C Mini Dock Does Not Charge Computer Battery With 45 Watt Power Adapter

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Sep-2018

Last updated : 28-Sep-2018

DESCRIPTION
The HP USB-C Mini Dock does not charge the computer battery when it is attached to a 45 watt power adapter.

SCOPE
The information in this document applies to the following:
Docks:
  • HP USB-C Mini Dock
Computers:
  • HP ProBook 430 G6 Notebook PC
  • HP ProBook 440 G6 Notebook PC
  • HP ProBook 450 G6 Notebook PC
RESOLUTION
To prevent this issue from occurring, attach a 65 Watt power adapter (or greater) to the dock when charging the computer battery.

Hardware platforms affected : HP ProBook 430 G6 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 450 G6 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06154785

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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